Job Description

You prioritise the safety of yourself and others at work, both physically and mentally.

You’ll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help thousands of people every day.

In this role, you'll:

Work within our ail Fire & Emergency Team within the Rail Operations Branch of Sydney Trains, with a focus on leading and directing the Rail Fire and Emergency capability, to ensure that incidents, emergencies and disruptions are safely contained.

This role will see you heavily involved in stakeholder management as you meet with the internal operational staff who are out on the network as well as emergency responders such as Fire and Rescue, Police and Ambulance.

You will be acting as the key linkage to all these people and going out in the field and solving issues and providing command and control for responses.

You will be overseeing and approving rosters for a small number of platoons who work on a 24/7 Roster, providing training and complaints resolution and conducting training development of Sydney Trains staff in fire and emergency response.

In this role, you will also provide Project Management for innovation projects that could be anything from a station upgrade to new fire truck instrument(s).

For more information on this position and business unit, view the

About you

Your crisis management leaderships experience will be within a relevant Emergency Services workplace context.

You’re recognised for your stakeholder management, strong communication skills, being outcomes focused with the ability to successfully prioritise and focus on what are the key deliverables for our operations.

You are someone who has experience in successfully project managing projects to lead improvement strategies where you have had a senior role within a large, multi-faceted, complex and dynamic environment that places the customer at the centre of operational decision making.

This is an Award RC7 Permanent Full-Time on-site role, based in the Sydney CBD.

You will work to standard working hours with some overtime for call outs and the role comes with an emergency response vehicle.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system.

We connect people, communities and industry every day.

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do.

We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers

This is an in-person, on-site role.

Apply today

Applications close 11:59 PM, Monday 23 March, 2026.

For more information about this role, please contact PAUL.HOLLINGTON@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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