Job Description

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

About DP World Global Service Centre

DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.

Role Purpose:

The Manager / Sr Manager – DoA, Policy & Controls is responsible for establishing, governing, and sustaining authority, policy, and control frameworks across the Marine Services vertical.
The role owns the Delegation of Authority (DoA) matrix and value bands, governs exceptions, builds and maintains Finance and Operational policies, and ensures a strong risk and control environment.

This role acts as the central governance authority, enabling audit readiness, regulatory compliance, and risk mitigation across Front Office and GSC operations spanning ISC and EU.

Designation: Manager/Sr Manager – DoA, Policy & Controls

Base Location: Navi Mumbai

Reporting to: Sr Manager / AGM – Process Transformation

Key Role Responsibilities:

Delegation of Authority (DoA) Ownership

• Own and maintain the Marine Services DoA matrix, including approval hierarchies and value bands.

• Periodically review and update DoA in line with business changes, risk appetite, and governance standards.

• Ensure consistent application of DoA across Front Office and GSC operations.

Exception Governance & Approvals

• Establish and manage exception governance frameworks for deviations from DoA, policies, or controls.

• Review, assess, and track exceptions with appropriate risk evaluation and approvals.

• Maintain exception logs and ensure closure through corrective actions.

Policy Development & Maintenance

• Develop, review, and maintain Finance and Operational policies aligned to Marine Services operations.

• Ensure policies are clear, practical, and aligned with group governance and regulatory requirements.

• Own the policy lifecycle including version control, approvals, communication, and periodic refresh.

• Policy Repository Management

• Establish and maintain a centralized policy repository with controlled access and audit trails.

• Ensure policies are easily accessible and up to-date for Front Office and GSC users.

Risk & Control Framework Design

• Design and maintain Risk & Control Matrices (RCMs) across key Marine processes.

• Identify key risks, control objectives, preventive/detective controls, and ownership.

Control Testing & Assurance

• Plan and execute periodic control testing cycles (self-assessments, walkthroughs, operating effectiveness).

• Identify control gaps and weaknesses through structured testing.

Remediation & Issue Management

• Drive remediation plans for identified control gaps in collaboration with process owners.

• Track remediation actions to closure and validate effectiveness.

Audit & Compliance Support

• Act as the primary point of contact for internal and external audits.

• Coordinate audit responses, evidence collection, walkthroughs, and closure of audit observations.

• Support regulatory and compliance reviews as required.

Stakeholder Engagement & Governance Enablement

• Engage with Finance, Operations, Commercial, Legal, and Front Office teams across ISC & EU.

• Provide guidance on DoA, policy interpretation, and control requirements.

Governance Reporting & Leadership Updates

• Prepare governance dashboards, risk summaries, and audit status updates for senior leadership.

• Highlight key risks, trends, and systemic issues proactively.

Audit & Assurance Capability

• Proven experience managing internal and external audits, including remediation.

Analytical & Risk Assessment Skills

• Ability to assess risk impact, design controls, and evaluate control effectiveness.

Stakeholder & Advisory Skills

• Ability to influence and guide senior stakeholders without direct authority.

• Clear communication and policy interpretation skills.

Engagement with Marine Front Office & GSC Stakeholders:

• Engage with Finance, Operations, and Commercial teams across Marine Front Offices in ISC and EU, as well as GSC stakeholders, to ensure consistent application of DoA, policies, and control frameworks.

Cross-Functional Governance Collaboration:

• Work closely with Transformation, Process Excellence, Legal, Compliance, and Internal Audit teams to align governance standards and manage enterprise risks effectively.

Audit & Regulatory Readiness:

• Provide proactive support for audits, regulatory reviews, and governance assessments, ensuring timely closure of findings and sustained compliance.

Governance Enablement & Advisory Support:

• Act as a trusted advisor on governance, policy interpretation, and control requirements, supporting informed decision-making across the Marine vertical.

Skills & Competencies:

• Strong expertise in Delegation of Authority, policy frameworks, and governance models.

• Solid understanding of risk management, internal controls, and audit practices.

• Experience building and maintaining Finance and Operational policies.

• Exposure to shared services or complex, multi-entity operations.

• Strong stakeholder management and advisory capabilities.

• High attention to detail with a strong risk and compliance mindset.

Education & Qualifications:

• 8–14 years in governance, audit, risk, or controls roles

• Experience in shared services or global operations preferred.

• Bachelor’s degree in finance, Accounting, Business, or related discipline

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.