Job Description
The Finance Operations Manager is responsible for leading the Payments and Bank Reconciliation functions within MUFG Retirement Solutions Hong Kong. The role ensures the timely, accurate and controlled execution of payment processing, cash management, bank reconciliations and related finance operations activities supporting pension and retirement services clients.
The incumbent will lead a team of finance operations professionals, drive operational excellence, maintain a strong control environment, and work closely with internal and external stakeholders to support business objectives and client service delivery.
Key Accountabilities and main responsibilities
Strategic Focus
- Oversee the Finance Operations Team to ensure alignment with the company’s mission, strategy, and objective
- Enhance standardisation of business processes to drive operational performance
- Regularly review work practices/procedures to identify opportunities to improve quality or productivity
- Lead projects which provide a value added service and operational streamlining to the MUFG Group which facilitate retention of existing profitable business and profitable growth of the client portfolio
Operational Management
- Oversee day-to-day payment processing, settlement activities, cash management and bank reconciliation functions.
- Ensure all transactions are processed accurately, completely and within agreed service standards.
- Review and approve transactions through banking platforms in accordance with delegated authorities.
- Monitor operational KPIs, service levels and exception reporting to ensure effective operational performance.
- Investigate, resolve and escalate operational issues, risks and incidents in a timely manner.
- Maintain strong relationships with banking partners, custodians and other external service providers.
- Collaborate with internal stakeholders including Fund Operations, Financial Reporting and Business Support teams to support client requirements and operational initiatives
People Leadership
- Identify opportunities to streamline processes, strengthen controls and improve operational efficiency.
- Lead or participate in projects involving system enhancements, process automation and operational change initiatives.
- Support implementation of new business requirements and regulatory changes impacting finance operations processes.
- Promote standardisation and best practices across the Finance Operations function.
Governance & Risk
- Ensure all activities are conducted in accordance with internal policies, regulatory requirements and risk management standards.
- Maintain a strong control framework over payment processing and reconciliation activities.
- Support internal and external audits and ensure timely remediation of identified issues.
- Review and approve procedural documentation to ensure it remains current and compliant.
- Escalate material operational risks and control issues to senior management as appropriate.
Experience & Personal Attributes
- 10+ years of experience in finance operations, treasury operations, payments, cash management, reconciliations, fund administration, pensions, insurance, asset management or banking operations.
- Preferably at least 4 years of experience with people management
- Demonstrated experience leading operational teams in a regulated financial services environment.
- Strong understanding of payment processing, banking platforms, reconciliations and operational controls.
- Experience working with SWIFT, electronic banking platforms and financial systems.
- Solid understanding of risk management, audit and governance requirements.
- Strong analytical, problem-solving and stakeholder management skills.
- Excellent communication skills with the ability to engage effectively across all levels of the organisation.
- Ability to work in a fast-paced environment and manage competing priorities effectively.
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
