Job Description

As a Field Training Manager, you will be at the forefront of delivering impactful training sessions and driving operational excellence across our brands. With a focus on compliance and quality, you will ensure that our teams are equipped with the skills and knowledge to thrive. Your strategic approach and hands-on facilitation will empower teams to deliver exceptional guest experiences and uphold brand standards.

Qualifications Education
Bachelor's Degree Instructional design, education, communications, or related field Pref
Work Experience
4-7 years Operational training delivery Pref
Quick service, full-service, franchise operations and or/hospitality industry Pref
Demonstrated success in designing and delivering engaging learning that drove desired results Pref
Skills and Abilities
Proficiency in Microsoft Word, Adobe Acrobat, and E-learning development tools and software
Knowledge of adult learning methodology and techniques and able to apply instructional design knowledge (e.g., concepts, principles, etc.)
Knowledge of emerging technology to incorporate into engaging learning strategies
Presentation skills and the ability to effectively present training content and facilitate participants’ learning
Ability to develop and maintain positive business relationships and foster an environment of mutual respect, understanding, and support
Ability to convey clear, concise information in verbal, written, electronic, and other communication formats; and to demonstrate active listening while engaging others
Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines; to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies
Ability to anticipate and respond to the needs of stakeholders (e.g., internal and external customers, etc.) in a timely manner
Knowledge of cultural and linguistic issues that must be addressed when working internationally.
Knowledge of Country specific requirements (e.g., standards and/or markets) as they related to Focus Brand franchises.
Ability to travel 60-90% of the time

Essential Functions

• Training Facilitation and Expertise:
  • Conduct opening training sessions for new locations, ensuring adherence to brand standards.
  • Utilize updated training materials and agendas to deliver effective training.
  • Ensure compliance with food safety regulations and operational protocols during training.
  • Act as an operations subject matter expert, staying calibrated with the latest operational procedure updates to provide accurate and timely training.
• Onsite Assessments:
  • Perform brand standard assessments to ensure compliance and quality across locations.
  • Provide actionable feedback and recommendations to improve operations.
• Support and Troubleshooting:
  • Address any onsite issues and support franchisees with operational needs.
  • Collaborate with senior management to resolve complex challenges.
• Collaboration on Training Materials:
  • Support efforts to update training agendas and resources, ensuring alignment with brand standards and operational needs.
• Travel and Logistics Management:
  • Manage travel schedules and logistics to ensure timely and efficient training delivery.
  • Optimize travel plans to balance cost and coverage.

As a Field Training Manager, you will be at the forefront of delivering impactful training sessions and driving operational excellence across our brands. With a focus on compliance and quality, you will ensure that our teams are equipped with the skills and knowledge to thrive. Your strategic approach and hands-on facilitation will empower teams to deliver exceptional guest experiences and uphold brand standards.

Education

• Bachelor’s degree in education, business, or related field (or equivalent years of experience).

Work Experience

• 3+ years of experience in training facilitation and program execution.
• Experience in restaurant operations at a supervisory or management level, ensuring familiarity with operational processes and challenges.

Skills & Abilities

• Strong facilitation skills to deliver engaging and impactful training sessions that resonate with store operations.
• Strong organizational skills to manage training logistics and ensure efficient delivery.
• Ability to analyze training data and provide insights that contribute to continuous improvement.
• Proficient in clear and effective communication to support franchisees and maintain alignment with operational goals.
• Ability to adapt training approaches to meet diverse team needs and operational environments.
• Collaborative mindset to work closely with senior managers and other stakeholders to enhance training outcomes.
• Strong project management skills with a focus on prioritization, timelines, and stakeholder communication.
• Resourceful, detail-oriented, and committed to delivering high-quality work that meets organizational goals.

Travel Requirements

• May be required to travel up to 100% of the time