Job Description

The Opportunity

This is more than just a management role, it’s your chance to shape how the world’s most innovative companies build the future. As the Manager of Forward Deployed Engineering, you won't just oversee tasks; you'll architect high-impact enhancements that drive growth and automate complex workflows across our product. You’ll join a collaborative, forward-thinking team that values innovation and gives you the autonomy to build real solutions with real impact. If you’re excited by clean code, creative problem-solving, and leading a team to leverage the full potential of the Salesforce platform, you’ll thrive here. What You’ll Do

As a Manager of FDE, you’ll hit the ground running and make an immediate impact by driving high-visibility projects that push the business forwardYou will play a key role in building scalable, user-friendly solutions that power critical business operations while architecting enhancements that drive growth and automate complex workflowsAs a hands-on technical expert, you will solve complex technical challenges and leverage the full potential of Force.com to deliver high-impact resultsYou will manage agile pod velocity and quality by collaborating cross-functionally to design, develop, and optimize custom Salesforce applications that improve how we engage with our customers and drive revenueActing as a coach and mentor, you will provide the autonomy and support for your team to build real solutions with real impact, fostering an environment that values innovation and growthFinally, you will serve as a bridge between technical and business functions, strategizing and analyzing work that shapes the future of the product and the company.

The Skills You'll Have

1. Hands-On Technical & Architectural Expertise (The "Player")

• Design and deliver complex technical architectures on the Salesforce/Force.com platform to solve unique infrastructure challenges.
• Directly engage in high-level solutioning and coding to ensure the scalability and performance of customer deployments.
• Step in as a technical lead for high-stakes projects, ensuring architectural integrity and best practices.

2. Agile Pod Velocity & Quality Management

• Manage a high-performing engineering pod, ensuring consistent sprint velocity and on-time delivery of features.
• Implement rigorous quality assurance and code review standards to minimize technical debt and deployment errors.
• Optimize internal processes and agile methodologies to increase team efficiency and project transparency.

3. Technical Mentorship & "Unblocking" (The "Coach")

• Mentor junior and senior engineers, fostering their technical growth and professional development within the FDE organization.
• Act as the primary escalation point to resolve complex technical blockers, ensuring the team remains productive and focused.
• Create a culture of continuous learning by sharing architectural insights and technical best practices across the team.

4. Technical-to-Business Translation (TAM/BA Partnership)

• Partner with Technical Account Managers (TAMs) and Business Analysts (BAs) to translate complex business requirements into technical specifications.
• Communicate technical constraints and possibilities clearly to non-technical stakeholders to manage expectations and drive value.
• Bridge the gap between customer needs and engineering execution, ensuring every technical solution delivers measurable business impact.

Within 90 Days, You'll:

• Complete Sitetracker product training and gain a deep understanding of our core architecture and deployment workflows.

• Establish strong working relationships with your pod members and cross-functional partners in Product and Customer Success.

• Assume full management of the FDE pod’s backlog and begin leading daily stand-ups and sprint planning sessions.

Within 180 Days, You'll:

• Successfully lead the pod through a major platform enhancement or high-visibility customer deployment project.

• Implement a measurable improvement in pod velocity or code quality through process optimization or automation.

• Conduct career development planning for all direct reports, identifying clear growth paths for each engineer.

• Work with customers to gather requirements and be able to explain your solutions in a simplified non technical way

• Determine the best path to architect solutions and build out enhancements

• Act as the team representative for core features that you have developed

• Develop Lightning Web Components and build out full scale applications for customer use

• Work with customers to gather requirements and be able to explain your solutions in a simplified non technical way

• Ramp up new hires and begin participating in the new hire interview process

Within 365 Days, You'll:

• Become a recognized technical authority within the company, influencing the broader FDE strategy and product roadmap.

• Scale the capabilities of your pod to handle increasingly complex and large-scale global infrastructure deployments.

• Achieve a high level of team retention and engagement through consistent coaching and technical leadership.

• Contribute customizations and standardizations to the core product

• Develop on the core product for customer suggested features

• Build, architect, and maintain existing and new features for customer functionality

• Develop large scale modules in a generic way so that we can extend and enhance the Sitetracker product

• Contribute customizations and standardizations to the core product. Develop on the core product for customer suggested features