Job Description

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages, including a free option for Full-time Team Members
• Paid Time Off

MANAGER – FACILITIES

• Manages all activities in the Facilities department (including Maintenance and Housekeeping).
• Direct all work, assign projects, and oversee staff.
• Provides outstanding guest service to internal and external guests.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensure consistent high-quality service to all our team members and guests.
• Set and maintain guest services standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
• Oversight of all construction projects up to and including obtaining bids and awarding contracts.
• Manage relationships with property vendors.
• Develop and manage the departmental budget, including capital expenditure.
• Monitor staffing levels to ensure budgetary compliance.
• Manage escalated guest service issues appropriately and discreetly.
• Have knowledge of guest alcohol limitations and company policy and procedures regarding limitations.
• Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Ensure satisfaction with guests
• Follow lawful directions from supervisors
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Interact well with others and be a positive influence on team member morale.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

SUPERVISORY RESPONSIBILITIES

• Carry out supervisory responsibilities in accordance with the organization’s policies, procedures, and applicable laws.
• Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work, appraising performance; rewarding and discipling team members; addressing complaints and resolving problems.

QUALIFICATIONS

• Must possess excellent teamwork, interpersonal, customer service, written and verbal communication skills.
• Requires the ability to manage multiple priorities in a fast-paced environment.
• Must be able to maintain a flexible work schedule that includes nights, weekends and holidays.
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required. All team members must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

EDUCATION

• High school diploma or GED equivalent is required.
• A bachelor’s degree in a related field, or at least two years of experience managing a complex facility, or equivalent combination of education and experience is preferred.
• Must possess valid driver’s license and maintain a good driving record.
• Must possess excellent guest service skills to effectively deal with guests.

Casino Queen Marquette is an equal opportunity employer.