Job Description

LifeLabs Learning is the source for instantly useful, delightfully unusual, science-backed training for managers and teams. We teach skills to build passionate and high-performing teams faster.

We're a diverse team of experts who focus on Tipping Point Skills(TM) like coaching, feedback, prioritization, and inclusion — teaching only the behaviors that lead to the biggest impact in the shortest time. We make these skills stick by helping organizations build them into their culture and systems - and we have fun doing it! Learn more about us here!

The Role at a Glance

Role Type: Full-Time, Exempt

Compensation: $120-$130k starting salary

Work Model: Hybrid (virtual and in-person delivery); requires a quiet, professional remote facilitation environment

Location: Must live in New York City; Boston; Philadelphia; or New Jersey

Travel: Up to ~50%. The majority of travel (~90%) is local within your LifeLabs Learning metropolitan area, with occasional domestic or international travel for client engagements. Passport eligibility required.

Work Hours: Standard working hours are 8:00 AM- 5:00 PM or 9:00 AM – 6:00 PM local time

Benefits:

• Financial: Competitive pay, annual reviews, bonus plan, equity, 401(k) match
• Health: Comprehensive medical, dental, vision, wellness + tech stipends
• Time: Flexible vacation, generous sick time, 11 holidays, 2 LifeLabs holidays, year-end company break
• Growth: Access to LifeLabs workshops, Learning Days, coaching, development support
• Community: Connection time, ERGs, inclusion, diversity, equity, anti-bias (IDEA) strategy

Role Overview

The Manager, Facilitation Development & GTM Partner at LifeLabs Learning is responsible for driving engagement, performance, and development of the facilitation team. This role manages and coaches a full-time facilitation team and part-time and/or contract team in either the East or Central & West region, supports client-specific engagements, and works cross-functionally with the Manager, Facilitation Development & Team Enablement Partner, senior leaders, and client-facing teams. This role owns GTM focused projects that require facilitation experience and leadership, aligned to product roadmap, team enablement roadmap, department goals, business priorities, and the Director of Facilitation’s vision. This role reports to the Director, Leadership Development and Facilitation.

A. Team Success & Performance

Purpose: Cultivate world-class Facilitation Teams by driving team participation, engagement, and performance, continuous learning, and inclusion and belonging.

• Lead team members to be successful in their role, overcome obstacles, identify opportunities, and own next steps
• Hold regular 1:1 conversations to review client and learner outcomes, improve facilitation craft, solve challenges, clarify thinking, identify priorities, and develop individual skills
• Review and give monthly and as-needed feedback on role performance and deliberate development
• Model our feedback culture by: giving and receiving feedback related to client outcomes, core roles, and the broader facilitation team, product department, and company.
• Work with the Director of Facilitation and other leaders as needed to drive positive outcomes in unique, challenging, and/or high-consequence staff issues and opportunities
• Shadow facilitators to observe their work, share resources, and identify broader patterns around delivery skills and facilitation
• Support the Director of Facilitation in hiring and onboarding

B. GTM Partner

Purpose: Partner with other GTM leads across the business to drive team enablement and readiness, new product and feature adoption, fast follows and rapid iteration, and client outcomes.

• Work with the Director, Leadership Development and Facilitation and Manager, Facilitation Development & Team Enablement Partner to identify specific GTM initiatives aligned to the product and team enablement roadmaps
• Work with GTM partners across the business to build GTM readiness for particular launches as well as ongoing GTM capability
• Facilitate GTM client events for the purposes of informing and educating our client base about new products or features (workshops, programs, assessments, etc.)
• Support GTM readiness by facilitating client-facing teams enablement workshops (e.g. sales, marketing, client support & logistics, facilitation, etc.)
• Identify skill and internal facilitation team capability gaps related to new products and feature adoption in order to prioritize team learning and development initiatives based on business needs, learner outcomes, facilitator feedback, and quality metrics.
• Review client feedback (qualitative and quantitative) about the facilitated learning experience and produce analysis and insights for facilitation, product, and executive teams to understand strengths, opportunities, and gaps in our delivery of new learning experiences
• Project manage GTM initiatives for the facilitation team in partnership with other roles and functions and own timelines, deadlines, and outcomes
• Champion and model by example technology usage in a remote environment to drive business outcomes (e.g. reporting and insights tools, AI enabled workflows, delivery platforms, CRM, video communications, etc.)

C. Client Engagement

Purpose: Serve as a public representative of facilitation at LifeLabs Learning and support direct client engagements in partnership with other client-facing teams.

• Give recommendations to the Director of Facilitation on client-specific facilitator staffing plans for strategic accounts from your team as requested
• Facilitate experimental and new content experiences to develop and test GTM readiness strategies, content, and materials needed to equip the rest of the facilitation team
• Facilitate marketing, field, and strategic client events as identified by commercial teams
• Create multimedia content that supports GTM and ongoing client engagement

Role Metrics:

• Facilitator engagement scores for your team
• Learning feedback rates for your team
• Facilitator readiness for new product and feature launches as well as new internal systems launches
• Consistently hit facilitation GTM roadmap timelines, deliverables, and outcomes

Requirements:

• A minimum of a bachelor’s degree, preferably in fields of organizational development, education, behavioral science, psychology, management science, or related social sciences.
• A minimum of prior experience leading project teams or programs required. Preferred prior experience managing facilitators, teachers, coaches, and/or trainers.
• 3 + years’ expertise in facilitation, teaching, and presenting in a full-time professional capacity. Experience teaching adult learners about workplace related topics preferred.
• Strong project management and execution skills
• Excellent communication and stakeholder management skills
• Understand business principles and priorities (e.g. budgeting, resourcing teams, strategic planning, etc.) and demonstrate ability to grow as a business leader
• Willing to travel, up to 15% of the time

Intellectual Property & Non-Compete Disclosure

Because Facilitators and Facilitation Managers are trained extensively in proprietary LifeLabs methodologies and client relationships, employment includes agreements related to:

• protection of confidential information,
• ownership of facilitation materials created during employment, and
• limitations on delivering substantially similar training services outside LifeLabs during employment and for a defined post-employment period.

These agreements are designed to protect both our intellectual property and the significant investment we make in facilitator development. We share this upfront so candidates can assess alignment early.

Background Check & Education Verification

Employment with LifeLabs Learning is contingent upon successful completion of a background check, conducted in accordance with applicable laws. As part of this process, candidates will also be asked to verify all educational degrees and credentials represented during the application and interview process.

Any information obtained through the background check or verification process will be considered in accordance with applicable federal, state, and local requirements.

Our Hiring Process

Step 1: Application

Submit:

• Your resume
• Responses to application questions

Please note: applications are only reviewed once all required components are submitted.

Step 2: Facilitation and Coaching Demonstration Interview 60 minutes | Zoom

Step 3: Behavioral and Coaching Mini-Demo 60 minutes | Zoom

Step 4: Hiring Manager Conversation and Work Sample Walkthrough 60 minutes | Zoom

Please Note: Live interviews are recorded to support fair evaluation and may be retained for up to three years so candidates can be considered for future openings. Recordings may be deleted earlier upon request.

Let’s do this! Come be part of a team where you will learn something new every day, challenge yourself and others, laugh a lot, and make a real impact by teaching people life’s most useful skills.

LifeLabs Learning is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We will not have access to your personal Equal Employment Opportunity Commission information during the interview process. LifeLabs Learning is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, please let us know in your application or email us at Work@LifeLabsLearning.com