Job Description

Responsible for managing the day-to-day operation of the Environmental Services department.

Job Title: Manager EVS

Department: Environmental Services

Reports To: Director Hotel

FLSA Designation: Exempt

License Type: Gaming

Target Pay: $75,000 - $95,000

Essential Job Functions:

• Adheres to guest service expectations
• Adheres to standards and operating procedures as outlined in the Rivers Casino & Resort EVS Manual
• Observes performance, provides feedback and encourages improvement
• Interview, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline/termination when appropriate
• Responsible for scheduling and payroll
• Provides clear direction in assigning and instructing EVS staff in details of work
• Develops and manages finances of EVS operations including, budget and inventory controls
• Proficiently utilizes program to submit, track, and follow-up on work orders
• Maintains the approved preventative maintenance program on all equipment
• Be familiar with and ensure safe and proper use of all equipment and chemicals
• Maintains a safety program to ensure all team members have a safe work environment
• Manages/controls/orders all supplies and inventory in the department
• Frequently reviews updates on new products and materials for continuous operational improvement
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program
• Conducts the approved departmental training program to ensure all team members are properly trained to their assigned task
• Conducts routine inspections on all casino and non-gaming EVS areas daily
• Adheres to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures
• Must maintain the strictest confidence of any and all confidential and proprietary information disclosed by a Rivers Casino & Resort entity or by a guest of Rivers Casino & Resort
• Develops implements, maintains, and monitors an effective team member relations program through effective communication
• Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship
• Hires, trains, coaches, assess and review the job performance of subordinates including both non- exempt and exempt team members
• Continues professional development of self and subordinates as well as assist all team members with career planning and counseling as needed
• Maintains a high level of professional appearance, demeanor, ethics, and image of self and subordinates
• Conducts and attends all regular departmental meetings as well as other related meetings
• Completes and reviews all necessary reports in a timely manner to meet deadlines
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues
• Ability to work independently, collaboratively and communicate effectively with team members at all levels of the organizations
• Uses diplomacy and tact to build constructive and effective relationships including during high- tension situations
• Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service
• Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal
• All other duties as assigned

Qualifications:

• Associate degree preferable with emphasis in management, business, finance OR an equivalent combination of education and experience
• 2-3 years’ experience as an EVS leader
• Knowledge and experience in management/supervision
• Excellent interpersonal and organizational skills
• Strong guest service skills
• Excellent business communication skills and strong time management skills
• Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing guest service
• Ability to identify circumstances or incidents that require the notification and/or approval of others
• Fully competent in Google Suite and Microsoft Suite
• Ability to be a TEAM player
• Ability to successfully fulfill the pre-employment process
• Ability to obtain and maintain all necessary licensing
• Ability to work flexible shifts/days of the week, including holidays

Working Conditions:

• Work is performed both in an office and on the casino floor in a smoke-free environment
• Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk
• Frequently required to stoop, crouch or kneel
• Hours will vary based on the monthly marketing calendar
• Holiday and weekend work schedules will also vary
• Ability to interact with others while maintaining a courteous and positive demeanor.
• Must occasionally lift and lift up to 50 pounds