Job Description

We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realize our shared goals.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Strategic Leadership & Governance

Strategy Development and Implementation

• Assist in the creation of sub-divisional strategy in line with overarching divisional goals

• Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support

Staff Leadership and Management

• Source, induct, and manage talent in accordance with legislative guidelines

• Ensure open communication channels with staff and implement change management interventions where necessary

• Provide definition of roles, responsibilities, individual goals, and performance objectives for the team

• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program

• Develop and implement a training plan to build and develop skills within the team

• Actively participate in leadership team

• Support team capability development through the creation of opportunities for realizing full potential

• Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

• Work in a team and drive own and cross functional team working across various divisions

• Accountable for meeting and prioritising project team targets / deadlines

• Lead cross functional and own team meetings and contribute on specialist / technical areas when required

• Review performance metric dashboards prepared on various performance metrics

Governance

Operational, Tactical and Strategic Meetings

• Provide input on all projects initiated

• Provide input in strategic meetings when required

• Provide input into the preparation of proposal on change initiatives, policies, and procedures

Escalations

• Manage and resolve escalations that have impact on critical path of service delivery

• Escalate issues that will result in significant time, scope, employee/customer or cost impact if not resolved

• Manage and provide solutions to issues that require formal resolution

Function Tactical

• Provide input into establishing objectives, targets, and budgets for the function as applicable

• Identify and document key risks, issues and dependencies and set mitigation actions

• Prepare documentation required for sign-off / making decisions regarding tactical changes

Opco Tactical

• Keep abreast of global and local best practice and make recommendations on leveraging opportunities to the Segment Senior Manager

• Provide input into the review of all projects initiated

Performance

• Review performance against agreed KPIs and their compliance to SLAs and reverse SLAs

• Review and monitor plan for continuous improvement

• Ensure execution in alignment with divisional strategy

• Continuous performance monitoring and adjust strategy and actions to deliver targets

Reporting

• Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organization

• Report on an ad hoc basis on specific projects, as required

Budgets

• Manage sub-divisional budgets in line with business objectives

• Manage project or initiative budgets in line with business objectives

Operational Delivery:

IFM, Civil works, Facilities & Telecom Context:

• Lead the strategy definition and provide architecture and civil engineering assurance for telecom civil works and facilities infrastructure, including:

  • Technical buildings (switches, data centers, MSCs, shelters)

  • Telecom sites (towers, rooftops, greenfield & brownfield sites)

  • Corporate and operational facilities (service centers, offices, warehouses, energy rooms)

• Lead and control civil works projects within an IFM framework, ensuring safety, quality, cost efficiency, and regulatory compliance.
• Ensure that all facilities and passive infrastructure designs and constructions are fit-for-purpose, scalable, and aligned with telecom operational requirements.

Architecture Assurance & Engineering Design (Telecom, Civil works & Facilities):

• Develop, review, and approve architectural and civil engineering designs for:

  • Telecom towers and foundations

  • Equipment, shelters and technical rooms

  • Power and energy infrastructure (gensets, fuel bunds, battery rooms)

  • Office, buildings and operational facilities

• Ensure compliance with:

  • Local building codes and civil engineering standards

  • Telecom operator specifications (load, vibration, grounding, access)

  • IFM standards for maintainability, lifecycle cost, and HSE

  • Validate structural calculations, drawings, equipment and execution details prior to construction

Civil Works Project Management (IFM Delivery Model):

• Manage civil works projects end‑to‑end within the IFM governance model, including:

  • Scope definition and technical specifications

  • Contractor mobilization and supervision

  • Construction monitoring and acceptance

• Coordinate closely with:

  • IFM service providers

  • Tower companies / infrastructure partners

  • OEMs and energy vendors

• Ensure projects are delivered:

  • On time, within approved budgets, scope & without service disruption to live telecom networks

Integrated Facilities Management (IFM) Coordination:

• Act as the technical civil engineering authority within the IFM ecosystem.
• Ensure facilities and civil works designs support:

  • Ease of maintenance

  • Operational continuity

  • Energy efficiency and resilience

• Work with IFM partners to standardize:

  • Civil works designs

  • Construction methods

  • Preventive maintenance requirements

Quality, Safety & Regulatory Compliance (Telecom Sites):

• Enforce strict HSE and QSSE compliance across all facilities and telecom construction sites.

• Ensure civil works meet:

  • Structural integrity requirements for telecom equipment loads

  • Safety standards for technicians and vendors

  • Environmental and social management obligations

• Conduct quality audits, inspections, and site acceptance processes.

Stakeholder & Client Interface (Enterprise & IFM):

• Serve as the primary civil engineering and architecture assurance interface for:

  • Internal stakeholders (Network, IT, Energy, FM, HSE)

  • External stakeholders (IFM providers, towercos, regulators)

• Provide senior‑level technical guidance in escalated or high‑risk infrastructure situations.

• Communicate clearly on risks, constraints, and technical trade‑offs affecting service availability.

Continuous Improvement & Standardization:

• Drive continuous improvement of:

  • Civil works standards

  • Facilities design templates

    • Telecom site construction methodologies

  • Track industry trends in:

    • Modular construction

    • Green building and energy efficiency

    • Telecom infrastructure resilience

  • Contribute to improved service availability, OPEX optimization, and asset longevity

    Project Budget Management:

• Assume ownership of and maintain the project budget. Optimize the budget to ensure delivery of the project remains within the defined budget

  • Ability to analyze project profitability

  • Monitor project costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximizing cost/benefit ratios

  • Identify areas where money is lost and seek ways to reduce expenditure

  • Understand customer needs and develop project plans accordingly

  • Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures

  • Put contingency plans in place to prevent delays and enhance the customer experience

  • Adopt a proactive approach to prevent problems from arising in the future

  • Identify trends / patterns pertaining to customer requests and needs to continually improve all aspects of service delivery

Compliance:

1. All employees are the first line of compliance defense and are expected to act as Compliance Champions in their respective roles.
2. Employees must comply fully with all applicable legislation, regulations, policies, standards, and procedures in the execution of their day‑to‑day responsibilities.
3. Any act of negligence or non‑compliance by an employee will be addressed in accordance with the MTN Cameroon Disciplinary Policy
4. Employees are required to attend scheduled compliance training, proactively report, and escalate any compliance concerns, issues, or failures.
5. With the support of the Compliance Champions and the Risk & Compliance (R&C) team, employees are expected to review and update compliance obligations, compliance risks, and control testing activities within their respective units

Key Performance Indicators:

1. Financial – Value created by optimizing business projects and reducing spend on Unit budget.

• Enterprise Financial Health (Revenues, EBITDA, ARPU & other financial health ratios) - translating revenue growth formula & objectives into results.

• Business growth, value created & cost-effectiveness achieved by process optimization, new initiatives and improved operations etc.

2. Internal - Value created from executing Unit operations:

• Value created by increase in customer base, product sales, contracts signed etc. for products and services.

• New business opportunities from products launched, sector/market growth, product/process innovation, structural changes, process reviews/audit implementation etc.

3. Customer – Value created from Customer engagement & Ecosystem:

• Impact includes positive companywide engagement indices (Net Promoter Score), customer insight management & engagement (traditional & new business)

• Benefits accruing to MTN/Telecom industry from specific actions. Benefits can be in form of legislations or policies influenced, contributions during stakeholder workshops etc.

• Deliberate ecosystem management to achieve business objectives (value creation), brand value & corporate positioning

4. People (Learning & Growth) - Value created through positive Impact on People & Culture

• Impact includes satisfaction index on the VB’s and GCA survey dimensions/employee engagement index.

Attraction and retention of talent, efficiency of departmental structure to deliver on business objectives, collaborative work culture, number/types of staff being coached/mentored, Change Management, Enhancing MTN’s profile as employer of choice and instilling company pride/passion

Education:

• Minimum of 3-year degree in civil engineering / architecture

• Master’s degree in business administration (MBA) is a plus
• Fluent in language of country with basic command of English

Experience:

• Minimum of 8 years’ professional experience in managing large and complex enterprise facilities, civil works and telecom infrastructure designs and projects in reputable organizations / industries
• Min 3 years’ experience in architecture assurance and civil engineering oversight for civil works, facilities and telecom infrastructure
• Min 3 years’ experience in managing Medium and Tier 1 IFM, civil works, facilities and telecom infrastructure vendors

• Strong experience in developing and deploying Project/Program/Portfolio best practices, policies, procedures and processes

• Experience working in a medium to large organization.

Competencies

Functional Knowledge:

• Architecture assurance of telecom sites and facilities
• IFM, civil works, facilities and telecom infrastructure project management
• IFM vendor management & coordination
• Quality, safety and regulatory compliance
• Stakeholder engagement
• Related domain process improvements and standardization
• Civil Engineering & Architecture and design within the domains of facilities, civil works and telecom infrastructure
• Program Management / Project Management
• Financial Management
• IFMS Systems
• Civil Engineering, Architecture and Design certifications
• Project Management Certification or MBA certification

Skills:

• Mastery of AutoCAD (2D/3D), ETABS, SolidWorks, MS Word, Excel, PowerPoint. Strong understanding of telecom civil standards and facilities lifecycle management.
• Mastery if IFM management platforms
• Structured, proactive, compliance-driven, able to work in live network environments, strong stakeholder management and leadership skills.

• Effective communication skills

• Good organization skills

• Strong interpersonal and the ability to work effectively with a wide range of customer/partners/colleagues

• Effective presentation skills

• Customer oriented

• Strong team management skills

• Strong leadership skills

• Strong communication skills

• Good decision-making skills

• Conceptual Thinker

• Problem Solver

• Improvement Driver

• Culture and Change Champion

• Supportive People Manager

• Relationship Manager

• Results Achiever

• Operationally Astute

Behavioural Qualities:

• Inspirational leader and change agent

• Collaborative and inclusive mindset

• Results-oriented with integrity and accountability

• Adaptable and innovative in dynamic environments

• Dynamic & Confident

• Motivate and patient

• Proven moral integrity

• Unify people/Build a team

• Plan & Monitor work