Job Description

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

The Royal Caribbean Group’s Global E-Commerce Team has an exciting career opportunity for a full-time Manager, Engineering reporting to the Director, Engineering

This position is onsite and based in Miami, Florida.

This position is also not eligible for work authorization sponsorship.

As an Engineering Manager (EM) in our Global E-Commerce Engineering organization, you will lead high-performing teams that deliver innovative, scalable, and high-quality software solutions for our digital commerce platform. You will be responsible for aligning technical roadmaps with business goals, fostering a culture of engineering excellence, and driving strategic execution.

Your role is not just about shipping features—it’s about making sound technical decisions, communicating effectively with stakeholders, and developing a world-class engineering team. You will be a key player in shaping the future of how customers consider, purchase, and plan their cruise vacations.

Essential Duties and Responsibilities:

1. Technical Leadership & Roadmap Execution

• Define and execute a technical strategy aligned with product and business goals.
• Balance innovation vs. execution—knowing when to build, iterate, or cut scope.
• Ensure scalable, maintainable, and high-performance software architectures.
• Clearly communicate trade-offs between scalability, performance, and delivery timelines.
• Maintain best practices in engineering processes, security, and compliance (SOX,
  DevSecOps).

2. Communication & Stakeholder Influence

• Act as a bridge between engineering, product, and business teams, ensuring alignment.
• Proactively manage expectations and avoid surprises for leadership.
• Tailor communication depth for different audiences—from deep technical discussions with engineers to high-level business updates.
• Influence decision-making with data, risk analysis, and sound technical judgment.

3. AI & GenAI Product Leadership

• Lead your product engineering teams in designing and delivering customer-facing
  agentic AI solutions — including autonomous multi-agent systems, LLM-orchestrated workflows, and retrieval-augmented generation (RAG) pipelines — that improve how customers discover, book, and engage with cruise experiences.
• Partner with product and technical leaders to identify where agentic AI creates
  meaningful leverage across the e-commerce platform — from intelligent search and
  personalization to booking flows and post-purchase engagement.
• Champion AI-assisted engineering practices within your teams, ensuring engineers have the tools, skills, and confidence to build and maintain production-grade AI systems responsibly.
• Stay current on AI/GenAI advancements and bring grounded, timely recommendations on where to invest, what to adopt, and what risks to manage.

4. Team & Execution Leadership

• Lead teams to deliver high-quality software on time, ensuring smooth execution of
  roadmap items.
• Manage cross-team dependencies effectively, ensuring seamless collaboration.
• Continuously improve team processes without over-engineering solutions.
• Foster a culture of accountability, transparency, and continuous learning.

5. Talent Development & Team Growth

• Identify and nurture future leaders within the team.
• Provide actionable feedback and career coaching to engineers at all levels.
• Create an environment where engineers thrive, innovate, and stay engaged.
• Drive hiring, onboarding, and retention strategies to build a world-class engineering team.

Qualifications, Knowledge, and Skills:

• 7+ years of experience in software engineering, including hands-on development and leadership roles.
• 3+ years of experience managing software engineering teams, ideally in a fast-paced, highly regulated environment (e.g., banking, e-commerce, DevSecOps).
• Proven ability to balance short-term execution with long-term technical vision.
• Experience with scalable architectures, cloud platforms, and transactional
  applications.
• Hands-on experience building and shipping production-grade agentic AI solutions - including autonomous agents, multi-agent orchestration frameworks (e.g., LangGraph, CrewAI, AutoGen), RAG pipelines, and LLM-integrated application workflows — with demonstrated ability to take these systems from proof-of-concept through scalable production deployment.
• Exceptional communication skills, with the ability to engage both technical and non-technical stakeholders.
• Strong problem-solving mindset with a focus on impact-driven decision-making.
• Passion for mentoring, coaching, and growing engineering talent.
• High ownership, drive, and commitment to building a best-in-class engineering
  culture.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.