Manager, Endpoint Experience, Analytics & Automation

The Role

The Manager, Endpoint Experience, Analytics & Automation leads the team responsible for how endpoint capabilities are delivered at scale and how employees experience them day to day across macOS, Windows, Linux, and VDI. This role owns endpoint experience strategy and KPIs, along with the tooling, telemetry, automation, self-service, and management platforms that implement enterprise endpoint policies and turn them into reliable, measurable, and low-friction outcomes for employees.

You will own the mechanisms that deliver andoperatethe endpoint experience end to end: endpoint management platforms, reporting, automation, self-service capabilities, and user-focused health and performance insights. Your teamis responsible forthe operational reliability and continuous improvement of platforms such as SCCM/ConfigMgr,Jamf, ASIS,BeyondTrust, and related services, ensuring they can deploy and enforce Core OS standards and other endpoint capabilities effectively at scale.

This team is accountable for measuring and improving what employees actually feel: device reliability, performance, satisfaction, and time to productivity.They own the telemetry, dashboards, workflows, and automation thatmonitoradherence, surface issues, reduce friction, and make the client experience more resilient and “it just works” in practice.

WhatYou’llDo

• Own the Endpoint Experience, Analytics & Automationstrategy, roadmap, and execution in support of the broader End UserEngineeringdirection.

• Lead a multi-disciplinary engineering team responsible for endpoint experience, automation, telemetry, reporting, and platform operations

• Define and improve secure, scalable, and user-friendly endpoint experience baselinesacross devices, apps, configurations, and employee workflows.

• Use telemetry, analytics, and user feedbackto prioritize work, measure outcomes, and improve reliability, performance, satisfaction, and time-to-productivity.

• Drive adoption of modern, cloud-first management, automation-first operations, and zero trustendpoint controls.

• Oversee the tools, reporting, and automation that support endpoint health, compliance, software deployment, remediation, self-service, and configuration management

• Operate and continuously improve endpoint management platforms and services that deliver Core OS standardsat scale across macOS, Windows, Linux, and VDI

• Partner closely with Security, Infrastructure, Support, Product, and business stakeholdersto translate requirements into clear engineering plans, platform capabilities, and experience improvements.

• Ensure endpoint platforms, automations, and configurations meet security, compliance, audit, and risk managementrequirements, supported by strong documentation and operational runbooks.

• Serve as the primary owner for endpoint experience, analytics, and automationconcerns across internal stakeholders and vendors, clearly communicating priorities, changes, impacts, and timelines.

Your Skills & Experience

Basic Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
  

• 6+ yearsin endpoint/client engineering, end-user computing, Core OS/endpoint platform engineering, or related infrastructure roles.
  

• 2+ yearsleading engineers or acting as a technical lead with ownership of an endpoint platform, baseline, or service.
  

• Hands-on experience managing macOS, Windows, Linux, and/or VDIin a medium-to-large enterprise environment.
  

• Strong experience with endpoint management platforms and tools(e.g., SCCM/ConfigMgr,Jamf, Intune/Endpoint Manager, ASIS,BeyondTrust, or similar) focused on policies, compliance, automation, and user experience.
  

• Demonstrated ability to engineer andoperateat scale(thousands of devices, multiple OSes, multiple regions).
  

• Excellent communication skills and comfort working with security, infrastructure, and business partners

Preferred Qualifications

• Experience running global or multi-region endpoint platforms and baselinesacross macOS, Windows, Linux, and/or VDI.
  

• Track recordimplementing zero trust / device posture / direct-to-app accessin conjunction with endpoint policies and tooling.
  

• Experience with VDI/DaaS platforms(Citrix, VMware Horizon, AVD, etc.) including image design, lifecycle management, and performance tuning.
  

• Familiarity with configuration-as-code infrastructure-as-codeworkflows (Git, CI/CD for configuration).
  

• Experience managing budgets, licensing, and vendor relationshipsfor endpoint and user experience management tools.

What Success Looks Like

• New hires receive devices with consistent, secure, and performant configurationsand can start work with minimal manual setup.
  

• High patch, compliance, and healthrates across macOS, Windows, Linux, and VDI with minimal disruption to end users.
  

• Measurable reductions in endpoint-related incidents and escalations, with more remediation handled through self-service and automation rather than manual intervention.
  

• Clear, actionable endpoint experience and reliability metricsthat guide ongoing improvement.
  

• Strong, ongoing partnership with Security and Infrastructureon zero trust and modern management initiatives.
  

• A high-performing,engaged Endpoint Experience, Analytics & Automationteam that ships improvements regularly and reliably.
  

• A measurable improvement in an “It Just Works” endpoint experience devices stay fast andstable,updates are predictable, and users rarely think about the underlying tooling because it simply works.

Additional Information

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1,etc).

This role is categorized as hybrid This means the selected candidate is expected to report to a specific location at least 3 times a week (or other frequency as dictated by their manager).