About the Role
The Manager, e-Commerce Site Operations has oversight of the day-to-day operations of the website, ensuring that all site initiatives are successfully executed according to established timelines and best practices. This role will work with cross-functional teams to continuously drive operational excellence and a superior online experience. The position will serve as a brand leader and customer advocate. This position reports directly to the Director of e-Commerce Site Operations.
Responsibilities
Leverage understanding of web design principles, technical capabilities, consumer behavior, and operational processes to develop and drive website strategies to increase conversion, improve customer experience, and improve how the product assortment is represented.
Manage the Pottery Barn Kids Site Operations team. From administrative needs and training to overseeing workload, career development, and mentorship.
Use a CMS to build webpages and launch content for marketing, merchandising, etc. as needed
Collaborate with IT, Creative, Marketing, Merchandising, and Development teams to execute critical site enhancements, product launches, and promotional campaigns.
Assist e-Commerce Director, Site Analytics, and IT resources to develop A/B testing strategies and infrastructure projects, goals, and timelines.
End-to-end project management of seasonal product and feature.
Troubleshoot and/or escalate website issues and see them through to resolution.
Proactively review the site with a customer-first mindset, identifying operational and customer experience problems, while suggesting and delivering solutions.
Fully test/QA/UAT all site initiatives prior to launching to the website -- prioritizing any issues found to be fixed and subsequently validated.
Represent brand requirements and priorities while serving as primary or secondary lead on IT governance roadmap projects.
Build and maintain strong relationships across all channels within the brand, other WSI brands, and shared services teams.
Stay abreast of web best practices, competitive landscape, and overall business goals in order to recommend process improvements and/or enhancements for content management systems, site platform and front-end site experience.
Flexible schedule that can accommodate off hour/cadence site launches and technical issue triaging.
Criteria
Bachelor’s degree required
3-5+ years in an e-commerce/website operations/project management role
Project management skills and ability to manage multiple complex projects simultaneously
Previous experience managing a team with direct reports
Ability to adapt and respond with a sense of urgency in a fast paced and evolving working environment
Strong knowledge of web development, lifecycle and processes is a must
Creative problem solving and analytical skills required
Excellent communication skills are a must, including the ability to break down complex concepts, interface with executive leadership as well as developers
Demonstrated ability to be a team player and drive results
Ability to lead projects effectively and with minimal supervision and keen attention to detail
Content management system experience required
Experience with project/story management tools such as JIRA, Confluence, etc required
Experience with Adobe Analytics and/or Test & Target suite is a plus
Our Culture & Values
We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.
People First
Putting People First means investing in overall well-being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:
Benefits
A generous discount on all WSI brands
A 401(k) plan and other investment opportunities
Paid vacations, holidays, and time off to volunteer
Health benefits, dental and vision insurance, including same-sex domestic partner benefits
Tax-free commuter benefits
A wellness program that supports your physical, financial and emotional health
Continued Learning
In-person and online learning opportunities through WSI University
Cross-brand and cross-function career opportunities
Resources for self-development
Advisor (Mentor) program
Career development workshops, learning programs, and speaker series
WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration).
This role is not eligible for relocation assistance.
Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
The expected starting pay range for this position is $90,000-$110,000 Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.
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Our Company
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the home. Our family of brands includes Williams Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room, and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.
