We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.
Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.
You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!
Life @ToryBurch is Special Because:
When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.
This Role is Tailor-Made for You Because:
A Day in the Life:
This role is responsible for driving sales performance and delivering a best-in-class customer experience across TORY BURCH eCommerce channels, including Tmall and JD.com. The position partners closely with internal stakeholders, including Global International Marketing, local Marketing, CRM, Buying, Planning, and Finance, as well as external partners such as TP and platform teams.
KEY RESPONSIBILITIES
Own the Tmall and JD.com channels, with accountability for topline sales targets and expense budgets; manage related finance and legal processes, and plan and execute channel budgets across paid media, campaigns, and content creation to ensure spending aligns with business performance.
Contribute to the China market product roadmap and translate business priorities into clear platform plans for Tmall and JD.com, including platform IP campaigns that support key product launches and sales campaigns.
Partner with eCommerce Buying to improve product efficiency and develop channel operation tactics that optimize sales and inventory performance.
Continuously enhance the user experience across Tmall and JD.com storefronts, including homepage, landing page, and PDP optimization, while ensuring premium in-site TMALL/TAOBAO/JD contents and a luxury-level brand experience.
Analyze business performance and key KPIs to identify opportunities, diagnose issues, and translate insights into actionable plans.
Oversee daily store operations, including site refreshes, product price setup, animations, platform resources, product launches, content creations, livestreams, customer services and inventory & GWP management.
Manage and lead TP operations, strengthen eCommerce operating procedures and SOP, and identify opportunities to improve process efficiency and execution quality.
Lead the ECCN online customer service strategy by benchmarking the best market practices and closely monitoring day-to-day service quality for both walk in customers and private domain customers.
Collaborate with cross-functional teams, including Global, Marketing, CRM, Buying, and Planning, to develop and execute the annual, quarterly, and monthly store calendar based on business targets, sales phasing, and the product marketing calendar.
PROFILE
At least 5 years of relevant experience in eCommerce or sales; experience in the fashion or luxury industry is preferred.
Strong understanding of luxury eCommerce operations, online sales, and customer service.
Good command of English, both written and spoken.
Bachelor’s degree or above.
Self-motivated, agile, and able to take action quickly based on feedback.
Results-oriented, with the ability to work under pressure, manage tight deadlines, and deliver strong outcomes.
Strong commercial mindset with the ability to identify solutions that drive sales growth.
Strong leadership and people management skills, with proven experience managing external vendors.
Strong planning, analytical, and problem-solving skills, with the ability to manage multiple priorities effectively.
Excellent interpersonal and communication skills.
Solid understanding of eCommerce platforms, operations, and market dynamics.
Passionate, responsive, and eager to learn and grow in a fast-paced environment.
To Land This Role:
Why You'll Want to Join Our Team:
How We Work Together
#TeamTory Values
We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.
Tory Burch is an American luxury lifestyle brand founded in New York in 2004. What began with a boutique in Manhattan and an e-commerce site has since grown into a global business with 400 stores across North America, Europe, the Middle East, Latin America, Asia and Australia. In addition, the brand is available at more than 3,000 department and specialty stores worldwide.
Tory Burch started her company with a clear purpose: to build a global luxury brand and a foundation that would advance women’s economic power. Designed in her New York atelier, the collection includes ready-to-wear, handbags, shoes, accessories, beauty and home. The Foundation was established in 2009 to provide women entrepreneurs in the United States with access to capital, education and community.
Tory has been recognized with numerous awards and honors, including the CFDA for Accessory Designer of the Year, WWD Women’s Designer of the Year, Harper’s Bazaar’s Designer of the Year, the Parsons School of Design’s Table Award, the Wharton School’s Jay H. Baker Retailing Center’s Retail Excellence Award, the SCAD Étoile Award, the Breast Cancer Research Foundation’s Sandra Taub Humanitarian Award, Forbes’s Most Powerful Women in the World, and Glamour’s Women of the Year. Her first book, Tory Burch In Color (Abrams, 2014), was a New York Times Best Seller, and her designs have been featured in the Metropolitan Museum of Art’s Costume Institute.
