What’s Under the Hood
DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.
That’s Nice, But What’s the Job?
In short, our Manager is responsible for leading a team of Coordinators to success. This includes, but not limited to: assessing day to day performance, quality of work, and goal setting. Our Managers are responsible for providing feedback and coaching to develop our Coordinators to reach their highest potential in their current role and to help further develop their career with DriveTime.
In long, the Document Control Manager:
Monitors and reviews the work of Coordinators to ensure it is effective, and within Company and Legal policy. This includes using tools such as formal account reviews and side-by-side monitoring to create development plans for their staff to address any deficiencies
Provide daily goals and strategy to their team that will maximize long-term success
Administer continuous training and coaching to ensure quality customer service
Identifies and recommends methods to improve management and operations of loan administration involving enhanced work processes, increased responsiveness, efficient use of resources and quality service delivery
Provide proactive leadership to the team to achieve maximum performance that results in a method consistent with DriveTime's vision and values
So What Kind of Folks Are We Looking for?
Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
Love of listening. We need folks that listen with the intent to understand, not just reply.
Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.
Self-driven yet selfless. We need someone capable of managing their own time and business, yet is capable of making decisions for the betterment of DriveTime, not just themselves.
Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution.
Management material. We are looking for someone that can lead, manage and grow within our organization.
The Specifics.
High School Diploma or GED required, Bachelor's Degree preferred
2+ years of management experience in a call center or retail environment
Knowledge of Fair Debt Collection Practices Act is a plus
Must be comfortable working on site. This team works out of our Operations Center in East Mesa.
So What About the Perks? Perks matter
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
DriveTime is not your typical auto retailer. We’re bringing a fresh and fun perspective to the pre-owned car buying experience, and we want you to come along for the ride. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle. We create opportunities and improve the lives of our customers, our employees and our communities by carpooling to a shared destination. That means placing a focus on putting the right customer in the right vehicle so they can be on the path to ownership.
We are headquartered in both Tempe, Arizona and Dallas, Texas, but you can find our tire tracks across the nation as we continue to expand our footprint in new territories. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us! #LifeatDriveTime
Buckle up and check out our career opportunities at jobs.drivetime.com.
