The Manager –D&IT GCC Governance and Operations is responsible for the Global Competency Center (GCC) team coordination, governing, enabling, and optimizing D&IT operations across (GCC). This role reports into the D&IT Senior Director – India & APAC to provide team governance, program oversight, and operational governance across multiple IT domains. The position ensures disciplined execution, risk mitigation, and consistent delivery outcomes while strengthening customer trust and employee engagement across the region. #LI-IB2

Key Responsibilities

1. GCC & Team governance

• Provide governance over projects, programs, and site teams operating in a matrix environment to ensure positive business outcomes.
• Reinforce a “One Team” culture across India/APAC, aligned with regional and global D&IT priorities.
• Support workforce planning, employee engagement and demand management in partnership with the D&IT Senior Director – India & APAC.
• Foster a collaborative, high‑performance culture focused on accountability, delivery

2. Governance & Program Execution

• Provide governance oversight for a portfolio of D&IT programs and initiatives, ensuring alignment to approved scope, timelines, cost, and quality expectations.
• Implement and run project governance mechanisms, including stage gates, reviews, and executive reporting working closely with PMO related processes.
• Identify and actively manage risks, dependencies, and issues across programs, ensuring timely resolution and escalation when required.
• Ensure adherence to approved delivery methodologies, standards, and controls across the GCC.

3. D&IT Service Delivery Governance

• Govern D&IT service delivery across functional areas within the GCC.
• Monitor service performance against defined SLAs, KPIs, and quality metrics, driving corrective actions where gaps exist.
• Ensure compliance with audit, risk, security, and regulatory requirements through disciplined operational governance.
• Promote operational excellence through standardization, continuous improvement, and adoption of best practices.

4. Operational Enablement & Transformation

• Contribute to GCC operational maturity by supporting transformation initiatives, capability build‑out, and service expansion as identified by the D&IT Senior Director.
• Provide governance and oversight for innovation, automation, and process optimization initiatives.
• Partner with regional stakeholders and local partners to ensure consistent governance and delivery outcomes.
• Provide oversight on software distribution and ASN management.

5. Reporting & Performance Management

• Produce clear, data‑driven reports on program, project, and operational performance for D&IT Senior Director – India & APAC.
• Ensure accurate and timely maintenance of documentation, dashboards, and metrics using approved tools and templates.
• Drive transparency through meaningful insights, trends, and recommendations for leadership decision‑making.

Preferred Qualifications

• Strong governance, program management, and risk management capability

  Excellent communication and stakeholder engagement skills across technical and non‑technical audiences

  Strong analytical, reporting, and decision‑support skills

  Customer‑centric mindset with a focus on delivery excellence

Minimum Qualifications

Certifications

PMP Certification desired

#LI-IB2

Competencies

Salary Plan

Job Grade