Position
Title:
Manager, Direct Sales
Base Salary:
$44,505 to $70,787 annually DOE
Commission:
Target commission of $48,000 annually
Bonus:
Target annual bonus
Benefits:
Medical, dental, vision, 401k, flexible spending
account, paid sick leave and paid time off, parental leave, quarterly
performance bonus, training, career growth and education reimbursement programs.
At
Ziply Fiber, our mission is to elevate the connected lives of our communities
every day. We’re delivering the fastest home internet in the Northwest, with a
focus on areas traditionally underserved by mainstream internet companies. And
as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our
need for team members who can help us grow and realize our goals.
We may be building internet, but we are reaching real people. We
strive to build relationships and provide customers and communities with
refreshingly great experiences.
We
emphasize our values in all our interactions:
Genuinely Caring:
O
ur
customers and colleagues are people, and quite possibly our neighbors. We put
ourselves in their shoes and give them our full attention.
Empowering You
:
We
empower our customers to choose the products that best meet their needs, and we
support our employees to implement solutions that elevate the experiences of
our customers and coworkers.
Innovation and Improvement
:
We always look for ways to make the experiences of our customers –
and each other – better.
Earning Your Trust
:
We earn
trust by communicating simply and transparently as real people, not as a
corporation.
Job Summary
The Manager, Direct Sales
will be responsible for building and maintaining a Direct Sales team for the Residential
Sales Organization. This includes Direct Sales Account Executives or Account
Managers that sell to MDU residents, Residential door-to-door, and aid in the
development of new fiber communities.
Essential
Duties and Responsibilities:
The Essential Duties and Responsibilities listed below are a range of
duties performed by the employee and not intended to reflect all duties
performed.
·
Lead and
develop a high-performing sales team of 15+ Direct Sales Account Executives
(DSAEs) and Account Managers (AMs) —overseeing hiring, onboarding, training,
and fostering continuous growth and performance.
·
Build and execute
processes and sales initiatives to increase customer penetration across the
footprint.
·
Facilitate the creation of e-learning, classroom sales training
materials, and associated curriculum in tandem with Sales Trainer.
·
Host community building events as new fiber areas are launched.
·
Assist in building new order entry processes for sales team.
·
Meet and exceed monthly sales performance expectations for all sales
channels.
·
Monitor and evaluate sales performance reporting dashboards with BI team.
·
Create and monitor lead and lag sales performance measurements.
·
Marketing team collaboration; offer strategy & communication,
collateral material creation & distribution.
·
Financial responsibilities include operational expense tracking,
processing mileage reimbursements, payments to community event organizers, and
others.
Qualifications:
·
High school diploma or GED required.
·
Bachelor's degree desired, advanced degree preferred.
·
Minimum four (4) years of Telecom industry experience required.
·
Minimum four (4) years of Sales Management experience required.
·
People management experience leading teams of 15 plus direct reports required.
·
Documented record of meeting and exceeding sales performance
expectations.
·
Excellent communication and customer service skills.
·
High proficiency in MS Office products.
·
Strong financial analysis and project management abilities.
·
Competency in making data driven business recommendations.
·
Analytical and problem-solving aptitude.
·
Must have reliable transportation and willing to travel as needed.
·
Must have and maintain a valid driver’s license, auto insurance, and
satisfactory driving record.
Knowledge, Skills, and Abilities:
·
Ability
to work independently and apply sound judgment and reasoning skills to a
variety of situations.
·
Ability
to multi-task and collaborate effectively with other personnel to meet
deadlines.
·
Strong
verbal and written communication, attention to detail, and organizational
skills.
·
Ability
to work within critical deadlines.
·
Ability
to adjust to rapidly changing priorities and schedules.
·
Ability
to provide excellent customer service.
·
Ability
to drive on behalf of the company in a safe and responsible manner.
Work Authorization
Applicants must be currently authorized to
work in the US for any employer.
Sponsorship is not available for this position.
Physical Requirements
The physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.
Essential and marginal functions may require
maintaining physical condition necessary for bending, stooping, sitting, walking,
or standing for prolonged periods of time. The employee must occasionally lift
and/or move up to 25 pounds. Specific vision abilities required by the job
include close vision, distance vision, color vision, peripheral vision, depth
perception, and the ability to adjust focus. This role involves driving within
a specific region or territory and requires the ability to safely perform all
functions of operating a motor vehicle.
Work Environment and Additional Information
Work is performed in an office setting with
exposure to computer screens and requires extensive use of a computer,
keyboard, mouse, and multi-line telephone system. The work is primarily a
modern office setting.
At all times, Ziply Fiber must be your
primary employer. Unless otherwise prohibited by law, employees may not hold
outside employment nor be self-employed without obtaining approval in writing
from Ziply Fiber. In holding outside employment or self-employment, employees
should ensure that participation does not conflict with responsibilities to
Ziply Fiber or its business interests.
Diverse Workforce / EEO:
Ziply Fiber requires a pre-employment background
check as conditions of employment. Ziply Fiber may require a pre-employment
drug screening.

At Ziply Fiber, we believe every part of our region deserves fast, reliable internet access, including rural and underserved areas that have been historically overlooked by internet service providers. Since we launched in 2020, we’ve been rebuilding and expanding our locally owned and operated, purpose-built fiber network to meet the demands of today and generations to come.