Job Description

About Gilbert + Tobin

Gilbert + Tobin is built on enduring values of excellence, trust, respect, integrity and good corporate citizenship. We are a leading firm with over 500 lawyers, trusted by our clients to navigate today’s increasingly complex world.

We are purpose-built for our clients’ most complex work - across transactions, disputes and regulation. Our partners are leaders in their fields, delivering the highest quality of legal advice and providing an exceptional edge for our clients. They also provide our lawyers the opportunity to work with and learn from them. We are innovators in the use of technology, redefining value and service in the legal industry.

Our open, merit-based culture attracts and inspires the best legal talent. Founded in 1988, G+T’s journey has been one of relentless ambition and rapid progress, achieving extraordinary success in just over three decades.

We remain as determined as ever to be the best it’s possible to be.

About the role

You’ll lead the teams responsible for end-user computing, applications support and document automation, with a focus on building capability and delivering reliable, secure and high-quality technology services.

Your key responsibilities include:

• Lead, coach and develop multidisciplinary technology teams, setting clear expectations and building a culture of accountability and continuous improvement.
• Oversee the performance and operational health of the firm’s digital workplace, enterprise applications and document automation environments, including incident, problem and change management and major incident response.
• Oversee the lifecycle of the end-user computing environment, including Intune, Autopilot, application packaging and control, patching, deployment monitoring, device compliance, endpoint baselines, remediation and Windows feature updates.
• Manage application availability and lifecycle activities, including upgrades, integrations, testing, releases and operational readiness across platforms such as NetDocuments, Intapp, Elite 3E, Bundledocs, DocuSign and FileTrail, as well as document automation platforms including Contract Express, DocAssist, DocXtools and Clausebank.
• Use service data and analytics to improve reliability, user experience, compliance and operational efficiency, while managing vendor performance, licensing, renewals and service contracts.
• Translate the technology roadmap into operational improvements, including cloud transition, legacy platform retirement, standardisation, automation and adoption of new capabilities.
• Collaborate with infrastructure, security, service delivery, architecture and data teams to ensure technology alignment and effective controls.
• Act as the senior operational escalation point and report to the Head of Technology Operations and senior stakeholders on service performance, risks, priorities and remediation, with accountability for measurable improvements in service reliability, user experience and operational performance.

About you

You’re an experienced IT operations leader with a track record of developing teams and maintaining high standards of service delivery. You combine strong technical knowledge with a practical leadership style and are comfortable moving between operational priorities, longer-term improvements and senior stakeholder conversations.

You’ll bring a combination of the following experience, knowledge and capabilities:

• Demonstrated experience in IT operations or digital workplace management, including demonstrated experience in a leadership role.
• Experience leading and developing multidisciplinary technology teams.
• Knowledge of end-user computing and modern workplace technologies, including the Microsoft 365 suite, Intune and Autopilot.
• Experience with enterprise applications, ideally including NetDocuments, Intapp and Elite 3E.
• Familiarity with document automation platforms such as Contract Express and DocAssist.
• Knowledge of IT service management processes and frameworks.
• An analytical approach and the ability to use service and operational data to make informed decisions and drive improvement.
• Strong communication and stakeholder management skills, with the ability to make complex technical issues clear to technical and business audiences.
• A calm, organised and pragmatic approach, with the ability to balance immediate operational demands with longer-term priorities.

ITIL v4 certification is highly regarded, and experience in professional services or legal technology environments is preferred.

What we offer you

Gilbert + Tobin offers a friendly, flexible and professional working environment. In addition to top of market remuneration, we provide our people with benefits such as up to 26 weeks’ paid parental leave, additional annual leave, a subsidised café, subsidised gym membership, end-of-trip facilities, exclusive retail discounts, social events and much more. You can view our full list of benefits here: gtlaw.com.au/careers/benefits.

Our offices provide open workspaces with easy access to public transport, restaurants, cafes and exercise facilities.

Additional Information

Please submit your interest via our career’s website with a resume.

We are committed to providing and maintaining a diverse and inclusive environment and a culture where everyone feels valued and empowered to contribute.