As part of the Global Merchant & Network Services (GMNS) organization, the GMNS Product team is at the center of American Express’ global acquiring strategy. The American Express Network enables over $1.7T in annual spend across more than 170 markets, and we are driving a multi-year transformation to modernize our acquiring capabilities and deliver innovative products and services for merchants and partners globally.
Within this transformation, Payment Designation and global acquiring models are a strategic priority, enabling partnerships with leading platforms such as Stripe and Adyen while preserving the unique value of the American Express network.
This is a dedicated Product Operations role supporting the strategic transition of Issues, Operational Risk Events (OREs), and audit management across Payment Designation and global acquiring. The Manager, Product Operations will strengthen governance, improve execution, and drive accountability for operational risk activities, allowing product teams to remain focused on delivery and client enablement. This role is ideal for a detail-oriented operator who is highly motivated and able to drive outcomes in a dynamic environment.
Support and drive end-to-end management of Operational Risk Events (OREs) and Issues, including impact assessment, control design, documentation, tracking, and corrective actions to target metrics
Drive root cause analysis across Product, Technology, Risk, and Compliance to identify patterns, systemic control gaps, and process weaknesses
Serve as a key point of contact with Control Management, Risk, Audit, and Compliance on OREs, audit findings, exams, RCSA, and new product approvals (AEMP54, NPD)
Support production incident management, including documentation, communications coordination, and post-incident follow-up
Perform quality checks on ORE and Issue documentation to ensure consistency and completeness
Use data analytics to produce ORE and Issue reporting, analyze trends, and surface potential control gaps
Contribute to governance routines, including dashboards, management reporting, and oversight forums that keep operational risk performance transparent to leadership
Identify and implement process improvements that streamline ORE and Issue workflows, reduce bottlenecks, and improve operational efficiency
Contribute to product governance, documentation, and ongoing refinement of operating practices
3–5 years of experience in product operations, risk, governance, payments, or related roles
Understanding of governance concepts and operational risk frameworks (OREs, Issues, Remediation, RCSA a plus); familiarity with tools such as Archer beneficial
Strong problem-solving skills with the ability to break down complex problems into actionable steps
High ownership mindset with strong execution focus
Comfortable working in cross-functional, fast-paced environments
Strong communication and stakeholder management skills, with attention to detail in documentation and data
Enterprise payments background or exposure to platform/API-based products is a plus
Working knowledge of AI tools and workflows to improve productivity and execution
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.
These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.
For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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