Job Description

It takes exceptional people to create exceptional products.

We’ve built one of the most respected service brands in the world by creating products that set the standard for ease, convenience, security and innovation. Our product managers are at the center of it all, collaborating with business leaders, partners and engineering teams to shape the products of the future. If that fits your career vision, look no further.

We are looking for a Digital Product Management professional who is passionate about identifying customer and business problems, shaping product solutions, and delivering measurable outcomes. The ideal candidate combines strong product management fundamentals with analytical thinking and the ability to navigate complex data, technology, risk, and regulatory requirements.

This person will be responsible for driving the build out of a single, integrated case management platform embedded in existing servicing ecosystems that unifies Financial Crimes workflows such as Know Your Customer (KYC), Product Misuse, Investigations, Sanctions, Remittances, and Requests for Information to drive simplicity, compliance, and scale.

The product of great thinking.

As a key link in the product development process no two days here will be the same, but there are some things you can count on doing:

• Work with customers, key stakeholders, and partners to define a product vision and roadmap
• Understand and apply new trends and competitive best practices into product roadmap and requirements
• Support development of appropriate tracking and reporting to determine product performance
• Work closely with the design and technology teams to develop, test and deliver defined capabilities
• Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria

Are you ready to be at the center of it all?

• 3+ years of experience in Product Management
• Proven track record in defining winning product constructs and delivering a product vision and roadmap
• Experience with rapid and iterative software development methodologies
• Bachelor’s Degree in related field required; advanced degree preferred
• Knowledge of reporting/analytical applications

At the core of Product Management

Every member of our team must be able to demonstrate the following technical, functional, leadership and business core competencies, including:

• Agile Practices
• Emerging Technologies
• Business Analysis
• Adaptive Communication
• Strategy Formulation
• Business Case Development

Why American Express

Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.