Job Description

The product group within Global Financial Crimes Compliance (GFCC) is responsible for building and implementing innovative technology solutions for GRC; owns the vision and roadmap for capabilities, platforms, and modernization efforts.

This is a stakeholder facing role that is responsible for process vision and roadmap, customer experience, business architecture, capturing and grooming feature requirements, prioritization, status tracking and reporting, defining process SLAs and controls.

The Manager of Product Development reports to the Director of Product Management and leads transformation of risk systems, plays a central role in detailing the blueprint, and works in close partnership with stakeholders in Financial Crimes Risk Management (FCRM) American Express Technologies (AET) as well as external experts to arrive at the best design/solution and oversee its execution.

How will you make an impact in this role?

• Communicating the vision to broader stakeholders
• Understand and apply new trends and competitive best practices into requirements
• Take lead in Roadmap creation and Feature grooming
• Translate software product roadmap into minimum viable product iterations
• Clearly articulate the why, what, and how of the product or feature to Product Owners and constituents
• Manage the feature backlog using Agile Scrum methodologies, prioritizing features based on business value and user impact
• Align on business architectural solutions critical to Feature delivery and tracking them to completion.
• Work closely with the Product Owner and Technology team to develop, test, and deliver the defined user stories for the platform capabilities and features and rapidly iterate new solutions through automation and demo/prototyping.
• Support Product Owner in the demonstration of sprint-related or general functionality with external partners and customers, including the and other colleagues.
• Employ KPI tracking and reporting post launch to evaluate user satisfaction and future investment.

Minimum Qualifications

• Financial Crimes, AML, BSA experience in operational, risk management or product development domains
• 5+ years of Product Management experience driving product implementation in an iterative approach.
• A good balance of business acumen and technical knowledge with a proven track record of driving platform innovation with a customer-first mindset
• Bachelor’s or master’s degree in information technology, computer science, mathematics, statistics/economics, or other STEM degree
• Experience in large scale Technology Modernization and/or Transformations
• Must have the ability to “connect the dots” between different requirements of different stakeholders
• An established background in launching software or services in partnership with engineering teams and high degree of proficiency in prototyping, iterative development, Agile, and SAFe principles
• Strong leadership with the ability to influence others through partnerships
• Must possess a growth mindset and creative thinking skills
• Builds empathy with end users knowing that the impacts of their work can be felt across multiple entities
• Strong knowledge of UI/UX development, orchestration and/or application of decision science in digital workflows
• Scaled Agile Framework (SAFe) Agilist Certification is a plus.

Preferred Qualifications

• Ability to evaluate product performance, define KPIs and monitor outcomes
• Adept at defining operational controls, tests and recalibrations within a production environment
• Experience in Generative AI, prompt engineering concepts, and implementation of GENAI production use cases and governance activities
• Exposure to Machine Learning model development and deployment into a production environment
• Familiar with operating in low code/no-code environments
• Experience in evaluating data quality, performing data governance or implementing reporting tools.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.