Job Description

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

The Enterprise Digital Experiences (EDX) team is responsible for the product management of American Express' proprietary digital products - Amex Mobile App, Web, Identity, Digital Commerce & Customer Personalization. As a team we are focused on driving engagement, satisfaction, and revenue, through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express' payment and related services to life through our digital experiences.

As part of EDX, you will work as a Manager, Digital Product Management among a group of other Managers / Senior Managers and partner with Designers, Engineering, Marketers and more to bring ideas to life. You will support the delivery of the product roadmap, help execute on our key priorities and optimise and scale our capabilities to new markets. You will be part of a team that shapes the long-term vision and strategy for Rewards & Redemptions in the for the Enterprise.

Working in the Rewards & Redemptions team, you will be responsible for delivering key projects, developing strategies that lead to key business outcomes and executing on the team vision. With an outcome-first approach, our core goals include driving customer satisfaction, engagement and digital adoption.

In this role your key responsibilities include:

• Helping define and support execution on the Rewards & Redemptions roadmap, priorities and growth opportunities

• Support & lead the launch of new product features and scaling to new markets.

• Take a lead on migration plans and whilst working with key partner teams.

• Working closely with partners in Engineering, Design Marketing, Analytics and Product to execute on delightful experiences.

• Develop a keen understanding of customer experience by researching & analysing user experience, data & analytics to identify & quantify opportunity areas.

• Take a lead on research and test and learn experiences for Rewards & Redemptions journeys.

• Effective management of features to ensure timely launches with the highest degree of quality.

• Shaping your deliverables into clear and aspirational OKRs.

• An understanding of both Mobile App and Web journeys.

Minimum Qualifications

• 3+ years of experiences working in Product or part of a wider Product team.

• Proven experience working with complex & geographically dispersed stakeholders.

• Able to build positive relationships, and influence decisions with a variety of cross-functional stakeholders (Engineering, Design, Marketing, Compliance, and more).

• Significant experience building customer focused experiences and/or scalable global platforms.

• Excellent written & verbal communication skills with good attention to detail.

• Highly organised self-starter, comfortable working in white space with minimal oversight - you are great at research and documenting your learnings.

• Passion for problem solving and learning complex systems and processes.

• Familiarity with JIRA and/or Rally, including expertise in creating and delivering features and user stories with well-defined acceptance criteria and product-focused test scenarios.

• Technical fluency - an ability to clearly describe trade-offs with users and engineers about certain decisions.
  
• A “driver” personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration
  
• User-centricity - examples from your past of product challenges that you powered through because you were unwilling to make your problems your users’ problems.
  
• Experience with Mobile or Web development and an interest in AI.

Preferred Qualifications

• Design thinking processes & methodologies to iteratively ideate, identify customer problems, create innovative solutions to prototype & test.

• Scaled agile processes & principles to effectively collaborate & prioritise in-conjunction with other product partners.

• An understanding of how to build AI driven experiences.

• A keen interest & understanding of user research, data & analytics.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.