Job Description

The Enterprise Digital Expe1oducts – Amex Mobile App, Americanexpress.com, Customer personalization, navigation and communication.

As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express services to life through our digital experiences.

We're looking for an experienced and dynamic Product Manager to join the Digital Financial Experiences team. The Product Manager will drive global development for digital experiences with millions of daily views, focusing on defining the roadmap and strategy for line and credit fraud risk integrations across our global web experience.

With an outcome-first approach our core goals include driving customer satisfaction, engagement, digital adoption, and revenue contribution. The card represents a customer’s relationship with American Express, and you will work to be the voice of that customer as you develop digital journeys that enable customers to manage that relationship online. This person will partner closely with a team of product managers, engineers, designers, analytics and effectively engage multiple stakeholders across the organization.

Our product managers are often at the center of it all, connecting the dots, driving the core vision and the day-to-day. If that fits your career vision, we'd love to hear from you.

How will you make an impact in this role?

• Define your product vision and your roadmap by working with leadership, key stakeholders, and partners
• Drive global development for experiences with millions of daily views, partnering closely with other web and mobile team members
• Work closely with technology teams to develop, test and deliver features and services
• Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria
• Communicate the vision of card management, its impact to marketing and other content, and the high-level business needs to leaders across the organization
• Lead prioritization and development efforts with scrum teams
• Embody design-thinking in your practice, including empathy and journey mapping, and UX research
• Leverage data and analytics (qualitative + quantitative) to drive informed decisions, experimentation and product strategy.
• Understand and apply new trends and competitive best practices into product roadmap and requirements
• Support development of appropriate tracking and reporting to determine product performance

• University degree in a related field required
• 2/3+ years of experience in Product Management/Development
• Proven track record with consumer-facing product(s) and a core product vision
• Experience with rapid and iterative software development methodologies
• A solid understanding of application architecture (e.g. web, native app, PWA, APIs etc)
• Knowledge of reporting/analytical applications, i.e. Adobe
• Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus
• Impeccable communication skills, both on and offline

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.