Job Description

We are looking for a Product Manager of Digital Product to lead our platform product capabilities, which power the onboarding experience globally.

As the Product Manager, you will have the opportunity to define the platform roadmap and make a direct contribution to the success of our company.

You will lead a team of Associate Product Owners, co-creating with high performing teams across marketing, engineering, design, analytics, and other product disciplines.

You will have a real passion for using scientific methods and technology to build user-centric solutions to challenging problems, for bold decision-making and for digital innovation. You will enjoy being challenged in a fun, collaborative, diverse and inclusive team environment.

You will be responsible for identifying opportunities, defining and launching features, as well as implementing capabilities tied to a multi-year roadmap. You will:

• Co-create the Digital Acquisition platform product strategy, roadmap, and growth opportunities for Consumer, Commercial and Banking product offerings
• Lead a team of Platform Product Owners, inspiring and motivating to performance excellence
• Lead with a strong operational and risk management mindset to ensure risk management protocols design, implementation, testing & enhancements
• Own and maintain reusable components and design patterns used across the platforms/shared services
• Own and evolve core APIs and services that support multiple journeys and channels.
• Define and govern standards, contracts, and guidelines for platform usage.
• Partner closely with journey teams to productize proven experiments into scalable, robust capabilities
• Leverage quantitative and qualitative data to drive informed decisions, prioritization and experimentation strategy
• Develop a deep understanding of the customer experience, researching and analysing user experience data and analytics to identify and quantify opportunity areas
• Continuously engage with partners and stakeholders to maintain an always-on iterative feature roadmap, including transparency, regular ceremonies
• Drive Platform objectives with a clear backlog and roadmap tied to:
  • Adoption and reuse metrics (e.g., number of journeys using shared components).
  • Reliability and performance (SLAs, error rates).
  • Speed-to-market enablement (cycle time to spin up new journeys using existing building blocks).

• Strong background in digital product and conversion optimization
• Demonstrated ability to articulate a vision and motivate, coach, inspire, and challenge a high performing team to achieve that vision
• Demonstrated negotiation and influencing skills at senior levels of an organization
• Demonstrated experience in leading software development delivery teams
• Highly organized, self-starter, comfortable working in white space
• An ability to work in a deadline driven environment with a fast pace and changing needs
• Attention to detail and a keen understanding of data and analytics
• Excellent written and verbal communication skills and experience working with senior leaders
• Able to build positive relationships, influence decisions and make things happen
• Comfortable with constructive conflict

Preferred Qualifications:

• Experience working within a digital product software development team and experimentation, including A/B, multivariate and multi-armed banding testing
• Experience in building and managing global digital platform products built for scale and reusability
• Experience working with geographically dispersed cross functional teams
• Quantitative degree, MBA preferred

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.