Job Description

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today! 

Your Role in Supporting Our Members:

We are seeking a hands-on Senior Engineering Manager, Digital Servicing Platform to lead modernization and evolution of Vancity’s digital banking platform for Retail, SMB and Commercial members. This senior technology leadership role defines platform strategy, governs architecture, and drives delivery and operational excellence across the Digital servicing ecosystem. This role owns the digital banking platform and associated capabilities, including online account opening, digital onboarding, public sites, web, mobile experience (iOS and Android) and digital product support(L3) ensuring these capabilities are scalable, secure and centered on exceptional member outcomes. You will coordinate team and vendor resources, oversee system health and performance, and guide change management processes to deliver stable, secure and high-quality digital experiences.

This is a Full-time, Permanent role based at our Vancity head office and will report directly to the Director, Digital Servicing Our head office is based in Vancouver, but we are open to candidates in BC and Ontario. While this position is for an existing vacancy and provides a remote work arrangement, you will be expected to be on‑site for events and business demands

How You'll Make an Impact:

• Leading engineering delivery across mobile and web platforms, balancing roadmap execution, platform stability, and operational excellence.

• Supporting transformation across mobile, web, APIs, cloud, DevOps, testing, and platform engineering by modernizing practices, adopting AI enabled, specification driven development, and improving delivery quality and speed.

• Championing exceptional member experiences by improving usability, performance, accessibility, reliability, and security.

• Partnering with Product, Architecture, Core Banking, Quality Engineering, Infrastructure, Security, and Business teams to modernize engineering, simplify delivery, and execute the technology roadmap.

• Driving predictable delivery through effective planning, release management, engineering metrics, and continuous delivery practices.

• Streamlining Level 3 production support by improving observability, automation, incident management, root cause analysis, and vendor accountability.

• Building strong partnerships with technology vendors, establishing clear expectations for delivery, quality, innovation, and operational performance.

• Coaching and developing high performing engineering teams while fostering a culture of technical excellence, ownership, innovation, continuous learning, and AI adoption.

What You’ll Bring to the Team:

• Bachelor and/or Master Degree in Computer Science, Engineering, Information Technology, or a related field.

• 10+ years of experience in software engineering and technology delivery

• 7+ years leading software engineering teams delivering customer-facing mobile and web solutions.

• Strong understanding of iOS and Android platforms and modern web technology stacks, including frontend frameworks, APIs, cloud platforms, CI CD, DevOps, platform engineering, and modern software architecture.

• Experience leading engineering modernization, AI enabled development, developer productivity, automation, and specification driven software delivery.

• Proven success balancing roadmap delivery, platform stability, operational excellence, and technical debt reduction.

• Experience managing technology vendors and engineering partners in complex delivery environments.

• Strong understanding of release management, production operations, observability, incident management, and Site Reliability Engineering principles.

• Excellent leadership, communication, stakeholder management, coaching, and problem solving skills.

• Passion for building high performing engineering teams and delivering exceptional digital experiences for members.

• Strategic thinker with strong problem solving skills and excellent communication abilities.

• Strong understanding of financial landscape to inform strategic vision and enable business outcomes.

• Third party Saas and banking platforms.

• Modern software architecture and engineering practices.
  

Extra Skills That Set You Apart:

• Familiarity with agile leadership practices and continuous improvement methodologies

• Experience working in financial services or a regulated environment

• Relevant certifications such as ITIL, PMP, or cloud platform certifications

• Experience in digital banking, fintech, or other regulated industries.

• Experience leading digital transformation and modern engineering practices across mobile, web, APIs, cloud, DevOps, Quality Engineering, and platform engineering.

• Experience building and supporting scalable, resilient, and highly available digital platforms and large scale production environments.

• Knowledge in Accessiblity standards (WCAG) and regulatory requirements.

You’ll Thrive Here If You Are:

• Strategic Leader – Able to align operational priorities with broader organizational goals.

• Collaborative Partner – Skilled at working cross-functionally to achieve shared outcomes.

• Analytical Thinker – Strong at interpreting system performance data and identifying improvements.

• People Developer – Committed to building capable, engaged, and high-performing teams.

• Continuous Improver – Passionate about innovation and enhancing processes over time.
   

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.  

What You’ll Earn:

This role offers a salary range of $141,100 to $190,900 per annum The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.

• Customizable Benefits Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.

• Generous Vacation New employees start with 3-4 weeks of vacation per year, with additional days earned over time.

• Extra Stat Holidays In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.

• Immediate Health Coverage Health and dental benefits begin on your hire date, with three levels of coverage to choose from.

• Defined Benefit Pension Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.