Job Description

Do you want real influence over eCommerce clients and a clear say in how growth strategies are shaped and executed? Are you looking for a role where working with ambitious retail brands challenges your thinking and accelerates your development?

We are looking for a strategic digital growth manager with 3-4 years experience within eCommerce, retail or agency, working directly with clients to help shape their digital strategy.

Join our Digital Growth team in London and take a central role in shaping and executing marketing strategies that make an impact

You will act as the primary partner, building close relationships with our clients and translating their business challenges into clear cross-channel strategies that generate both short and long-term commercial results. You’ll own the day-to-day of 3-4 client accounts, with support from senior managers and specialist teams.

To give you an idea of where you’ll spend your time, the role is made up of four key pillars:

• Strategy & Client Ownership: You understand each client’s brand, customers and commercial goals, and translate them into clear performance actions across Paid Search, Paid Social, SEO and Creative. You will proactively identify opportunities, challenge assumptions and flag risks to keep clients moving forward.

• Execution & Project Management: You lead the day-to-day delivery across clients, acting as a strategic sparring partner while coordinating specialist teams across digital marketing, tech, data and creative to ensure strong execution and commercial results.

• Reporting & Commercial Awareness: You lead clear, commercially focused reporting, connecting performance data to business outcomes such as ROAS, CPA, and revenue. You turn insights from platforms like GA4, Google Ads, Meta and TripleWhale into clear recommendations, driving accountability and confident client conversations across weekly updates and quarterly reviews.

• Training & Development: You will have structured onboarding and ongoing development, with dedicated time to upskill across platforms, industry knowledge and digital strategy. Through regular check-ins, learning sessions and knowledge sharing, you will continuously develop your skills and grow in confidence.

A strategic digital growth manager with a strong commercial mindset

You are the kind of person that thrives in a fast-paced and ever changing environment, who stays hungry and curious to learn.

The following experience will set you up for success in the role:

• 3–4 years of experience within eCommerce, retail or an agency environment working with clients.

• Proactive in identifying opportunities, flagging risks and asking the right questions.

• Ahead of the curve on eCommerce and retail trends, with the ability to bring fresh ideas forward.

• Confident presenting insights and recommendations in both weekly client calls and quarterly reviews.

• A holistic understanding of digital channels and how they drive business growth.

• Proven ability to build strong client relationships and retain accounts.

Join our team in London

You will work alongside a close-knit team of 30+ s360ers, in an environment where people love where they work. Our culture is built on collaboration, high standards and shared ambition. This means you’ll be joining a team of s360ers who are passionate about what they do, keen to collaborate, and will work hard to their best for their clients, but also have fun along the way.

As part of s360, our London team is backed by the resources, technology & AI solutions of a +330-person agency. You’ll have the chance to work on global brands, collaborate with our international teams.

Why s360?

At s360, our purpose is to transform retailers into ecom leaders. To be the best for our clients, we put everything into transforming careers for ecom professionals too. We empower s360ers to experience career firsts that they wouldn’t get elsewhere, whether that is travel opportunities, exciting brands, learning and development or experiencing new digital firsts.

We have created a genuinely great place to work everyday, but also back this with a market leading range benefits & perks that include:

• Hybrid working with 40% of time in the office based on a schedule that suits you.

• Flexible working hours and ability to work remotely internationally for short stints.

• Between £250- £2,000 annual professional development budget based on your seniority. Plus 5 PD days to take time out of work for learning & development.

• 25 days annual leave + your birthday off + 2 MIND mental health days + 1 volunteering day + tenure based additional leave, scaling from year 3 onwards.

• Parental leave policy with up to 6 months at full pay as a primary carer.

• Access to free mental health support and counselling.

• Tech set-up including new iPhone & contract and a “home working tech kit”.

• Summer Fridays! Early finishes in June, July & August.

• 4% employer pension contribution and access to Penfold Pensions, the UK’s leading private pension provider.

We look forward to hearing from you!

We review applications on an ongoing basis and hire as soon as the right candidate is found, so please send your CV and cover letter application as soon as possible. A successful cover letter will tell us a bit about you, why you love Digital Growth/Client Service and what stands out about joining the team.

Note: Due to the competitive nature of this field, applications without cover letters will not be considered.

All inquiries are treated confidentially.