To grow market share for the diaspora segment by building and maintaining an effective sales plan for an increased customer base, liabilities, earnings and usage of diaspora bank products and services
To ensure the customer relationships are well maintained for the designated portfolio as a retention strategy and increased wallet share
Plan, manage and execute campaigns in international markets with high customer potential for recruitment and articulate Bank’s focus with targeted presentations.
Develop appropriate plans and execute the same to retain and grow the bank’s strategic partnerships within the diaspora market
Analyze market intelligence across competitors, global markets and champion development of innovative products.
To ensure quality service delivery to Diaspora customers to achieve agreed service levels
Create brand internalization through training programs and support to the bank staff and business team to enhance product knowledge of the diaspora products with an aim of increasing product uptake
Build a quality diaspora asset portfolio as per set targets and maintain portfolio quality within acceptable credit risk exposure
Prepare and maintain appropriate management reports
Enterprise-wide Risk Management; -Adherence to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), Credit policy prudential guidelines, combating the Financing of Terrorism (CFT) and Know Your Customer (KYC) procedures to mitigate against losses, frauds, forgeries, and regulatory penalties’.
ParticularsDetailSpecific Field or QualificationNeed Type[1]Education Bachelors DegreeBusiness related
RQ
Professional QualificationsFinancial & Banking Certifications
AA
Masters DegreeMBA (Finance)
AA
Total Minimum No of Years’ Experience Required4
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization.
The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region.
KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
