Job Description

• Manage end-to-end processes for device onboarding, provisioning, monitoring, and decommissioning.
• Ensure smooth MDM integration for new and existing devices.
• Automate tracking to reduce manual errors and delays.
• Lead a round-the-clock support team for proactive issue detection and resolution.
• Maintain real-time dashboards for device health, security alerts, and performance tracking.
• Implement escalation procedures to reduce downtime and meet SLAs.
• Enforce security policies (updates, patches, access controls) across all devices.
• Prevent data breaches, unauthorized access, and compliance violations.
• Perform regular audits to meet regulatory standards (SBP, PCI-DSS).
• Hire, train, and oversee L1/L2 support staff, MDM admins, and operations analysts.
• Develop SOPs for troubleshooting, ticketing, and reporting.
• Cut resolution time by >50% with a centralized helpdesk.
• Reduce vendor dependency by building internal expertise.
• Optimize device usage to lower procurement and maintenance costs.
• >99.9% device uptime – Ensured near-flawless operational availability.
• >50% faster incident resolution – Streamlined processes to minimize downtime.
• Zero critical security breaches – Maintained robust protection against threats.
• 100% compliance audit pass rate – Consistently met all regulatory standards.

• Reduced costs via vendor consolidation – Cut expenses by strengthening in-house capabilities.

Minimum qualifications:

• Bachelor’s/Master’s in IT, Computer Science, or related field preferably with certifications in ITIL, Cybersecurity, or MDM platforms.

Minimum experience:

• 5 to 7 years of Experience in Device management, MDM solutions (e.g. VMware Workspace ONE, Microsoft Intune, JAMF), or IT infrastructure.