What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working hours: 9:00am-6:00pm (Malaysia time)

Region: Luxembourg

What will you do?

Production and Supervision

Manage and motivate the team to conduct consistently accurate, timely and competently delivered transaction management services, ensuring day to day operations within the team are efficient and productive.

Act as local PERES transaction management SME and lead interface with centers of expertise for PERES services and oversight.

Continuously develop skills & abilities individually and for direct reports.

Foster a client mindset to ensure delivery of the services to internal and external clients within prescribed timeframes with a high level of quality.

Focus on quality, efficiency and risk mitigation programs and continuous development, with a focus on risk mitigation in order to regularly exceed required Service Level Agreement & KPI/KQI targets as attested by positive feedback from clients and the wider CACEIS Investor Services community.

Support and lead recruitment and team development to assure the continuing capability and capacity required to enable disciplined best execution of all client focused initiatives, to include hiring, people development, team structuring, workflow oversight, and change and onboarding tracking and stakeholder management.

Through participation in working groups and other forums, support the shared objectives of Client Operations, Malaysia.

Leading & motivating teams/attending to daily staffing items.

Defining standards and procedures to be put in place within the team.

Providing optimal client service and ensure deliveries are in line with SLA.

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What will you do? (continuation)

Risk Management & Escalation

• Identify and address obstacle or challenges that may impede team progress or performance.
• Act as escalation point for the transaction management process, execution of complex process and control functions, ensure high quality of allocated deliverables and providing backup relief to for staff and deal with escalated issues/queries.
• Escalation & Risk Governance: Handle issue escalations and oversee risk management processes to ensure compliance and mitigate potential risks.

People Management

• Focus on team building, morale and retention of talent to ensure exceptional team performance.

• Bachelor’s degree and/or master’s degree in accounting or finance or related field
• Minimum 5 years in relevant financial service expertise with experience in a management role
• Robust people management capability

• Strong knowledge about Fund/Trust Industry and Financial Markets in general and familiarity with illiquid asset classes such as Real Estate, Private Held Equity and Private Debt
• Proficiency in payments with strong analytical skills, excellent written and verbal communication abilities are required
• Understanding of operational and reputation risks inherent in the fund administration business and the management/operational control environment required in managing these risks

• DOS system knowledge: E-Front, Caciopay or equivalent applications
• Additional automation skills such as VBA, Python, Macro and etc. are an added advantage