Job Description

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.

THIS ROLE

A leadership position responsible for managing a team of depositary professionals while ensuring operational excellence. This role oversees team performance, service delivery, and compliance while providing technical guidance and developing team capabilities.

WHAT WILL YOU DO

• Lead team performance and development
• Drive service delivery excellence
• Ensure compliance requirements
• Maintain and manage stakeholder relationships
• Oversee complex matters
• Develop team capabilities
• Direct process improvements
• Manage operational risk
• Review team deliverables
• Conduct performance reviews
• Manage stakeholder relationships
• Monitor workflow and capacity
• Ensure regulatory compliance
• Handle escalated issues
• Review compliance cases
• Establish quality standards
• Manage team resources

WHAT WE OFFER

• Competitive compensation and benefits – including allowances, government-mandated benefits, 13th month pay, and performance-based bonuses
• Health and wellness support – HMO coverage from Day 1 (with 2 free dependents), life and accident insurance, mental health support, and medical allowances
• Leave benefits – generous paid time off, special leave types, and observance of all Philippine holidays
• Hybrid work setup and tools – company-issued laptop, work-from-home kit, and flexibility after initial onboarding
• Learning and growth opportunities – access to training, annual salary reviews, internal mobility, and performance rewards

Qualifications

ABOUT YOU

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Advanced certifications (e.g., CPA, CFA, or equivalent) are an advantage.
• 5+ years of experience in depositary operations or financial services with a proven ability to meet client and functional deliverables.
• Experience working in Financial Services, Shared Services, or a Depositary function, preferably in a multinational environment.
• Strong expertise in process improvement, regulatory compliance, and risk management.
• Proficiency in Microsoft Office tools, particularly Intermediate Excel skills (pivot tables, advanced formulas, etc.), and other productivity tools (e.g., PowerPoint, Word).
• Experience with video conferencing and collaboration tools (e.g., Microsoft Teams, Zoom).
• Effective written communication and advanced verbal communication skills to engage stakeholders and team members effectively.
• Proven ability to:
• Lead teams, monitor workflow, and manage capacity to ensure efficient operations.
• Conduct performance reviews and provide coaching to improve team capabilities.
• Drive a culture of operational excellence and maintain high-quality standards.
• Manage operational risks and ensure compliance with all regulatory requirements.

Additional Information

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.