Job Description

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Job Responsibilities

• Oversee day‑to‑day operational activities to ensure all SLAs and deliverables are consistently met.
• Process customer instructions across multiple products, including Fixed Deposits, Maxiyield, Structured Deposits, Remittances, Cashier’s Orders, and Demand Drafts.
• Monitor exception handling closely and ensure timely follow‑up on outstanding items.
• Ensure full compliance with SOPs, regulatory requirements, and internal bank policies.
• Monitor queries to ensure timely responses within agreed turnaround times, escalating potential issues or complaints when necessary.
• Oversee reconciliation activities, resolve discrepancies promptly, and escalate items that exceed agreed timelines.
• Identify opportunities for process enhancement and automation to improve productivity and strengthen risk controls.
• Compile and analyze operational data for MIS reporting.

Job Requirements

• Prior banking operations experience preferred.
• Knowledge of Fixed Deposits, Structured Deposits, and Remittance products preferred.
• Excellent communication and interpersonal skills.
• Strong analytical and problem‑solving abilities.
• Self‑motivated, able to work under pressure, and capable of meeting deadlines.
• Team players with strong organizational commitment and willingness to share knowledge.
• Positive attitude, eager to learn, and proactive in identifying solutions.
• Solid understanding of risk and control frameworks.
• Ability to work effectively in a fast‑paced environment and deliver quality results.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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