Job Description

Ready to take the next step in your dental laboratory career? We're looking for a proven leader with a strong dental technical background to oversee production operations, mentor technicians, and drive continuous improvement. If you're passionate about team development, quality, and operational performance, this is your opportunity to make a lasting impact in a key leadership role. Candidates outside the Memphis area are encouraged to apply, as relocation support may be available.

Essential Functions:

• Serves as both coach and mentor to staff in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies.
• Manages production flow and productivity within division; ensures production turnaround time schedules are met.
• Serves as liaison between division and other departments.
• Ensures new policies, programs, and operational changes are implemented and adhered to on production floor.
• Ensures functional areas are complying with standardized work policies and safety regulations
• Identifies opportunities for continuous work flow process improvements.
• Analyzes cost and production reports to ensure operations are maximized and efficient.
• Provides relevant feedback to management regarding any problems and concerns in a timely manner.
• Relies on extensive technical knowledge to assist and advise technicians having problems with cases.
• Ensures staff compliance with all company policies.
• Ensures quality standard compliances are being met across division.
• Coordinates with Human Resources and direct management in a timely manner on any and all employee relations matters.
• Hires, oversees, develops, reviews, and sets goals for department and staff.
• Conducts performance evaluations, recognizes, and acknowledges positive and productive behavior, and provides constructive/corrective feedback for performance issues.
• Assists, trains, guides, and supports team members in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies.
• Ensures the team understands the performance standards of their department and has a clear understanding of their own individual performance.
• Enforces adherence to company policies and procedures.
• Handles employee relations matters including but not limited to performance management and enforcement of corrective or disciplinary actions. Partners and coordinates with Human Resources in a timely manner on all employee relations matters.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• Minimum of seven (7) years of experience in dental industry as a dental technician or Certified Dental Technician.
• Minimum five (5) years of supervisor or team leadership experience.
• Formal education in related area specialty preferred.

Special Requirements/Certification:

• Certified Dental Technician a plus.