Job Description

• Serves as both coach and mentor to staff in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies.
•  Manages production flow and productivity within division; ensures production turnaround time schedules are met.
•  Serves as liaison between division and other departments.
•  Ensures new policies, programs, and operational changes are implemented and adhered to on production floor.
•  Ensures functional areas are complying with standardized work policies and safety regulations
•  Identifies opportunities for continuous work flow process improvements.
• Analyzes cost and production reports to ensure operations are maximized and efficient.
•  Provides relevant feedback to management regarding any problems and concerns in a timely manner.
•  Relies on extensive technical knowledge to assist and advise technicians having problems with cases.
•  Ensures staff compliance with all company policies.
•  Ensures quality standard compliances are being met across division.
•  Coordinates with Human Resources and direct management in a timely manner on any and all employee relations matters.
•  Hires, oversees, develops, reviews, and sets goals for department and staff.
•  Conducts performance evaluations, recognizes, and acknowledges positive and productive behavior, and provides constructive/corrective feedback for performance issues.
•  Assists, trains, guides, and supports team members in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies.
•  Ensures the team understands the performance standards of their department and has a clear understanding of their own individual performance.
•  Enforces adherence to company policies and procedures.
•  Handles employee relations matters including but not limited to performance management and enforcement of corrective or disciplinary actions. Partners and coordinates with Human Resources in a timely manner on all employee relations matters.
•  Performs other related duties and projects as business needs require at direction of management.

•  Minimum of seven (7) years of experience in dental industry as a dental technician or Certified Dental Technician.
•  Minimum five (5) years of managerial or team leadership experience.
•  Formal education in related area specialty preferred.