Job Description

As digital identity and commerce become increasingly vital in our customers' daily lives, we are seeking an experienced analytics leader to join a team that is central to delivering secure, seamless, and engaging digital experiences.

The Identity & Commerce Analytics Manager will lead a team that supports customer authentication and online payment experiences that influence millions of customer interactions annually and are critical drivers of digital engagement, security, and commerce growth.

This leader will partner with Product, Technology, and Data teams to deliver data-driven strategies that improve authentication experiences, increase digital engagement, and accelerate online payment product adoption globally.

The role requires a strong analytical focus and the successful candidate is encouraged to exhibit expertise in understanding and structuring data, and drawing meaningful insights and guiding strategy through statistical analysis, design of experiments, or decision support logic.

• Utilize SQL and Python within our cloud-based analytics ecosystem (Google Cloud Platform) to analyze large-scale customer and transaction datasets.
• Develop analytical frameworks and insights to optimize identity and commerce products, including customer behavior studies, product diagnostics, performance measurement, and opportunity assessments that inform product strategy and investment decisions.
• Partner closely with Product, Data Engineering, Risk, and Digital Experience teams to define strategy, influence roadmaps, and deliver measurable customer and business outcomes.
• Identify and analyze data discrepancies and data quality issues and work to ensure data consistency and integrity.
• Design, execute, and evaluate A/B and multivariate experiments to optimize customer login, authentication, and online payment experiences while balancing business outcomes, security, and customer experience.
• Lead, coach, and develop a team of data analysts, providing technical guidance, performance feedback, and career development while effectively prioritizing team resources and analytical initiatives.
• Success in this role will be measured through the quality and impact of analytical insights, improvement of key digital experience metrics, successful experimentation outcomes, and development of a high-performing analytics team.

Required Qualifications

• 5+ years of analytics experience

• Advanced SQL or Python skills

• Experience working with large-scale datasets

• Experimentation and statistical analysis experience

• Strong communication and stakeholder management skills
  

Preferred Qualifications

• Experience supporting digital products, authentication, or customer journeys

• Knowledge of online payments, commerce, or financial services

• Understanding of Point-of-Sale transaction processes, including authentication, authorization, submission, clearing, and settlement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.