Job Description

Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to Fortune 500 companies. We back businesses so they can do more business, with a mission to be the undisputed leader in financial and membership services - responsibly driving double-digit revenue growth. We do that by offering a diverse range of payment and cashflow tools, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs.

How will you make an impact in this role?

The US SME Sales Enablement Organization focuses on accelerating commercial business growth through training, tools and insights to provide a best-in-class customer experience and create a culture of doing it the right way.

Sales Ops Technical Manager Role

We are seeking a highly skilled and motivated professional to join our team and spearhead the development of comprehensive automations of operational processes across various US SME channels.

• This role requires a strategic thinker who can bring in efficiencies and effectively partner with key stakeholders, including the SME Sales and AD organization, Oneforce Capabilities, Tech, Control Management, and CEG.

• The candidate must be a thought leader who can highlight trends, risks, and opportunities to enhance business decision-making processes, while working very closely with Sales, Marketing, Capabilities, Technology, and Analytics teams to drive growth in the sales organization.

• By fostering strong partnerships with key stakeholders and leveraging technical solutions, the role enhances business decision-making processes and streamlines operational processes, thereby enabling our Sales and AD colleagues to do their jobs better

• This is a people leader role with 2 direct reports

• Design and implement automations for different operational processes across US SME channels.

• Foster strong partnerships with relevant stakeholders, including the SME Sales and AD organization, Oneforce Capabilities, Tech, Control Management, and CEG, to ensure alignment and successful implementation of process automations

• Have outstanding knowledge of Python, SQL, and Hive, encompassing data manipulation and statistical modeling/data-mining techniques

• Drive alignment among customers and key partners; write compelling messages addressed to various audiences/levels within the organization

• Find opportunities to strengthen business performance by streamlining repetitive processes; demonstrate learning agility

• High level of accountability and ability to address ambiguous challenges; adaptable to evolving priorities and rapid change

• Challenge status quo, innovate, and harbor strong curiosity

• Lead sophisticated work streams, and work across departmental boundaries and deliver a diverse set of initiatives that result in impactful outcomes

Minimum Qualifications

• Bachelor’s Degree required, preferably in a quantitative field (e.g., Business, Economics, Finance, Accounting, Statistics, Artificial Intelligence, Data Analytics, Engineering)
• Ability to cultivate relationships and partner with multiple collaborators, with superb interpersonal and communication skills
• Ability to drive project deliverables to achieve business results
• Ability to work effectively in a team environment
• Strong communication (both written & verbal) and interpersonal skills
• Ability to learn quickly and work independently with complex, unstructured initiatives
• Self-starter who thrives in an evolving, dynamic environment

Preferred Qualifications

• Proven track record of independently developing novel analytical solutions optimizing business processes
• Hands-on analytics experience with understanding of data processing and model validation. Ability to address performance issues and to manipulate both structured and unstructured data

Technical Requirements

• Good Programming skills: SQL, Excel/VBA

• Knowledge of SAS, Java, Hive, Pig, Python, SQL is a plus

• Advanced knowledge of MS Office – PowerPoint, Excel

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.