This role supports and partners closely with the Director of Measurement & Insights, GCXM, to operationalise the Customer Experience (CX) measurement ecosystem. It is responsible for coordinating and executing CX measurement initiatives across both direct and indirect customer feedback and operational data sources, ensuring the effective deployment of measurement frameworks and the delivery of actionable insights. The role prepares key performance reporting and in-depth analyses to monitor CX trends, diagnose the underlying drivers of performance, and identify emerging issues. By translating insights into meaningful recommendations, it helps identify priority areas for CX improvement initiatives and supports data-driven decision making to continuously enhance the end-to-end customer experience.
CIMB Group is a leading ASEAN universal bank, one of the largest Asian investment banks and one of the world's largest Islamic banks.
We are headquartered in Kuala Lumpur, Malaysia and offer consumer banking, commercial banking, wholesale banking, Islamic banking, and asset management products and services. As the fifth largest banking group in ASEAN, we have over 36,000 staff in 16 locations across ASEAN, Asia and beyond.
CIMB Bank and CIMB Islamic Bank are members of PIDM.
