Lead our C-UAS team – build high-value partnerships that keep next-level radar deployments secure.
As our Manager of Customer Success, you guide the long-term relationships during our post-sales lifecycle. You lead an inclusive crew covering onboarding, training, project delivery and system implementation. Your team ensures every radar system is deployed with operational excellence and safety. Reporting to the Head of Services and Project Management, you turn users into ambassadors.
Team Leadership and Development: Lead and develop an inclusive crew through coaching and active performance management. Manage capacity and specialist allocation to guarantee high-quality delivery for our growing customer base.
Service Excellence and Escalation: Guarantee service excellence by meeting all SLA and warranty obligations consistently. Manage customer expectations closely and serve as the primary escalation point for major technical issues.
Customer Insights and Optimization: Establish formal processes to relay vital customer insights to internal technology teams. Ensure feedback from the field directly integrates into new feature development and system improvements.
Strategic Partnerships and Alignment: Partner with Sales to align our service strategies with broader commercial business goals. Support renewals and upsell proposals while validating technical solutions before implementation.
Training and Curriculum Delivery: Oversee the development and high-standard delivery of our customer training curricula. Ensure our global users get maximum value from our complex radar systems.
BA or higher degree in Engineering, Business Administration, or a relevant technical field
6+ years of experience in customer-facing roles within the industrial or technology sector
3+ years of experience successfully leading and coaching customer services or support teams
Strong understanding of product lifecycle management and contract management for complex technical products
Familiarity with export controls, dual-use regulations, or defence security clearance processes
Proficiency with service management software like Jira and modern CRM systems
Demonstrated ability to de-escalate stressful situations while maintaining a calm mindset
Fluency in written and spoken English, with Dutch language skills considered a significant asset
Willingness to travel regularly for customer visits and international on-site support
N.B. All applicants, we realize that this is quite the list and people come with various levels of experience. Don’t be afraid to apply even if you feel you don’t meet every desired skill. Our mission is a journey and there’s plenty to learn on the way!
But of course, you should identify with our core values: We trust, We own it & We aim high.
Also please be aware that we will request a Certificate of Conduct (VOG) and conduct a background check according to our screening policy. We appreciate your understanding and cooperation in this matter.
Working for a Great Place to Work® certified company;
Comprehensive pension plan;
Commuting allowance;
30 days of paid holiday leave (with the possibility to buy 3 additional days);
Opportunities to develop your skills even further through training and certifications;
High quality laptop/desktop, monitor, noise canceling headphones, and any other equipment necessary for your role;
An international team of 30+ nationalities, full of high performance colleagues you can exchange experiences with and learn from. As well as having a lot of fun in our social events and Friday drinks!
Robin is a technology leader in tracking and classification of small objects. Our mission is to increase the safety of people and wildlife by preventing bird strikes in aviation, reducing the environmental impact of wind farms, and protecting humans and critical infrastructure against drones. We achieve this by combining purpose-built radars with unique software algorithms. This powerful combination allows us to provide actionable information that empowers users to prevent serious incidents.
We’re growing. Fast. In fact, we are one of the top 10 fastest‑growing companies in the Netherlands. But despite this growth, we stay true to our core values of trust, ownership and aiming high. At Robin, you don’t join just a team. You join a collective of bright minds driven by the belief that ‘doing things better’ is a continuous challenge.
Want to work on next-level radar tech, solve real problems, and never have to pretend your job has meaning?
You’ll fit right in, we’re saving you a seat.
We’re Robin Radar Systems, and we have you covered.
Robin is a Netherlands-based technology leader in bird and drone radar. Our mission is to provide actionable information that increases safety, for humans and wildlife alike. Our systems are built for accuracy, delivering 360° coverage and early warnings. They empower teams in aviation, ecology, defence and security with reliable updates and alerts of potential hazards.
We do that by combining cutting-edge hardware with smart software. Our technologies may be ahead of the pack, but our people make us great. Looking for an innovative adventure that spans the globe? Join ours! https://www.robinradar.com/careers
Bird Strike Prevention in Aviation
Our bird radar systems monitor and store bird movements around the clock. With MAX, you get 3D, 360° awareness, 365 days a year. As well as bringing awareness to a whole new level, our radars provide key insights, like data trends and activity hotspots, to assess and strengthen strategies and KPIs.
Bird Monitoring at Wind Farms
Increasingly, permits to build wind farms are given under the pre-condition that bird movements are continuously monitored before, during and after construction. Our 3D avian radars simultaneously detect and log thousands of birds and bats, providing extensive reporting for your wind farm’s smooth development and operation. MAX can even detect the beginning of mass migrations and, if needed, trigger the temporary shutdown of single or groups of turbines. Protect wildlife, minimise downtime.
Drone Detection in Critical Environments
Small Unmanned Aerial Vehicles (UAVs) or ‘drones’ bring new opportunities, but also severe safety and security threats. We believe advanced detection is your first line of defence, so our systems are deployable, integrate seamlessly, and provide 360° coverage, even on the move. Our purpose-built drone detection radar, IRIS, can detect, track, and automatically distinguish birds from drones.
