Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.
We have offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us!
Watershed is hiring an experienced manager for one of our North American Customer Success teams! The team empowers our customers to measure, report and scale with our sustainability platform at the core. Our North American CS team has grown and we are looking for a leader who cares deeply about developing, coaching, and building a team of early career and experienced CSMs.
You and your team will help refine and scale the customer success function as we gear up for this next year+ of growth. In this role, one of your primary areas of focus will be designing and building our “scaled” approach to Customer Success.You will shape the strategy, playbooks, systems, and tools that enable our teams to deliver strong customer outcomes efficiently and consistently. This includes developing 1:many engagement programs, improving lifecycle experiences, devising AI first strategies, and partnering with other CS leaders to adapt successful approaches across teams and geographies.
You will also serve as a senior advocate for your team and customers across Watershed. You will work closely with Product, Sales, Sustainability Advisory, Support, and other cross-functional teams to help customers achieve their sustainability goals and translate customer needs into actionable improvements to our products and services
As an early leader in a fast-growing company, you will play an important role in shaping the culture, operating model, and standards of the Customer Success organization. You will help build a diverse, inclusive, collaborative, and high-performing team based in San Francisco and across North America.
Must be willing to work from an office 4 days per week (except for remote roles)
Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Denver, Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so.
What’s the interview process like?
It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process.
What if I need accommodations for my interview?
At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.
Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, the CDP, YETI, and BBVA use Watershed to reduce emissions, meet customer, investor and regulatory requirements, and modernize their sustainability programs.
With offices in London, New York and San Francisco, and remote employees across the US and Europe, we’re growing fast and hiring for a variety of roles! Explore all of our open opportunities at watershed.com/jobs.
