If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.
The Customer Success Manager will lead a team that plays a substantial role in meeting Vistra Retail customer retention, customer experience and unit margin targets. They will strategically lead efforts with our third-party contact centers to maximize performance among 200+ Customer Success team members. Oversee data analytic activities that measure and forecast customer lifecycle trends. Partner with cross functional teams to identify areas to improve customer retention and create Formula Won experiences.
Key Accountabilities
•Present key analytics and qualitative feedback to cross functional areas including C-Suite executives. •Act as a subject matter expert and make recommendations to other cross functional teams.•Strategically manage contact center footprint to ensure business redundancy and maximization of available talent. •Identify emerging technology and trends within the contact center industry. Build business cases and cost/benefit analysis to leverage new technology and trends. •Foster a close partnership with outsourced contact center teams and develop key contact center infrastructure. •Create strategies to meet key performance metrics of customer attrition, customer experience and unit margins. •Work closely with internal marketing department to create a culture of constant improvement to the customer buying experience.
Education, Experience & Skill Requirements
•3+ years of leadership and management experience•5+ years experience performing data analytics / data modeling•Experience with data software reporting tools such as SQL, Hana, SAS,Snowflake, Excel•Experience with data visualization tools like Tableau•Ability to synthesize statistical results into persuasive, easily understood insights that drive business opportunities•Proven ability to build consensus and work effectively within a cross-departmental team•Experience gained through college degree programs is applicable to the above referenced skills and experience
Key Metrics
•Customer counts growth•Customer experience•Unit margin
Job Family
Marketing
Company
Vistra Retail Operations Company
Locations
Irving, TexasTexas
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
TXU Energy has a long-standing history of doing the right things for our customers. It starts with the basics — providing electricity plans with easy-to-understand terms and straightforward pricing you can count on. But our responsibility doesn't end there, and neither does our commitment to our customers.
TXU Energy is a subsidiary of Vistra (NYSE: VST), a leading Fortune 500 integrated retail electricity and power generation company based in Irving, Texas, that provides essential power resources to customers, businesses, and communities from California to Maine.
Vistra is the largest competitive power generator in the U.S., with a capacity of approximately 41,000 megawatts, or enough to power 20 million homes, operating in all of the major competitive wholesale markets in the country. Vistra is a leader in the energy transformation and expansion with an unyielding focus on reliability, affordability, and sustainability, powered by a diverse portfolio that includes natural gas, nuclear, coal, solar, and battery energy storage facilities. The company continues to grow its zero-carbon resources, operating the second-largest fleet of competitive nuclear power plants in the country, substantial battery energy storage capacity, and a growing number of solar facilities.
Vistra is one of the largest competitive electricity providers in the country and takes an innovative, customer-centric approach to retail, offering solutions to meet customers’ needs, including more than 50 renewable energy plans. Through its family of retail brands, Vistra serves approximately 5 million residential, commercial, and industrial retail customers. Learn more about how Vistra is powering a better way forward at vistracorp.com.
