You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll:
Working as part of a team delivering high-volume customer enquiry and transactional services, you will lead Tier 0 and Tier 1 support within a fast-paced contact centre environment.
This role will see you drive performance, enhance customer outcomes, and lead continuous improvement initiatives.
You will lead service delivery and optimise outcomes in a complex, high-volume, multi-channel environment.
For more information on this position and business unit, view the and information pack
About you
Your leadership and customer service expertise, formed across contact centre or shared services environments, will see you excel in driving performance and leading teams in a complex setting.
You're recognised as a customer-focused leader, skilled at using data to improve performance, and experienced in managing high-volume operations and stakeholders to deliver results.
Note: Travel to various sites is a requirement of this role.
Work Location
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers
Flexible work options may be available. Learn more via Flexible work options and policy
Apply today
Applications close 11:59 PM Monday 8th June 2026.
For more information about this role, please contact ANGELA.PETROU@TRANSPORT.NSW.GOV.AU.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
#LI-Hybrid
ANSTO is one of Australia’s largest public research organisations and custodian of much of our country’s important science infrastructure, including the OPAL nuclear research reactor, the Australian Synchrotron, accelerators, cyclotrons and neutron beam instruments.
More than 1000 scientists, engineers and experts work at ANSTO to answer the significant environmental, medical and industrial questions using nuclear techniques.
ANSTO’s international collaborations, including partnerships with the European Organization for Nuclear Research (CERN), ensure Australian scientists are connected to a global network of experts and research projects.
As part of enabling a strong national collaborative network, ANSTO is connected with all Australian and New Zealand universities through the Australian Institute of Nuclear Science and Engineering (AINSE), providing researchers access to Australia’s nuclear science, technology and engineering expertise and landmark infrastructure.
On average, ANSTO accommodates over 1800 visiting researchers from other Australian and international research organisations each year.
https://www.ansto.gov.au/social-media-terms-of-engagement
