OF THE ROLE
In this role, you will deliver excellent customer service by managing customer relationships and coordinating logistics activities. You will support or lead a team, ensure smooth operations, and drive continuous improvements to achieve high service quality and customer satisfaction.
This position is based in Ranjangaon, Pune & will report to the Logistics Manager.
Lead and support the customer service team, building a competent, engaged, and high-performing workforce aligned with business goals.
Provide guidance and expertise to ensure smooth daily operations and achievement of service and performance targets.
Manage order handling and invoicing processes in collaboration with internal teams, suppliers, and customers to ensure accuracy and efficiency.
Monitor open orders and coordinate with production and distribution teams to improve delivery timelines and service reliability.
Analyze reports and share clear updates on order status and expected delivery timelines with stakeholders.
Plan and balance team workload, address customer concerns effectively, and drive continuous improvements in processes, systems, and team capabilities.
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER
Qualifications & Experience
Personal Qualities we look for
Acts on own initiative, makes things happen and accepts responsibility for the results.
Identifies and seizes commercial opportunities; has a strong positive impact on business growth and profitability
Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively
Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively
Co-operates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals
Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.
What We offer
Competitive compensation and benefits.
Continuous learning opportunities and training activities through on-the-job training and our in-house learning.
Career development opportunities across multiple disciplines and geographies.
Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
A supportive and inclusive company culture where you can be your authentic self.
A focus on having fun together through team buildings and social activities.
POSITION INFORMATION
Company:
Jotun India Private Limited
Contract Type:
Regular
Time Type:
Full time
CLOSING DATE (dd.mm.yyyy):
24.06.2026
WHO WE ARE
Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.Jotun India Private Ltd., established in 2006, is one of the key markets within the MEIA region. With a production a facility, warehouse and more than 400+ employees, we aim to further strengthen Jotun’s position in India through ambitious market growth plans that focus on innovation, efficiency and profitability.
Visit our Career Page to know more about life at Jotun.
Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.
If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.
If you think that this role is what you could be doing next, apply now!
Jotun is one of the leading paint manufacturers in the world. With a wide range of products within interior decoration and exterior protection, the Jotun logo can be found in more than 100 countries.
The company was founded in Sandefjord, Norway in 1926. The fonder Odd Gleditsch Sr. had witnessed whaling boats rusting away in the Antarctic. He quickly discovered the penguins; these caring creatures that overcame the toughest weather conditions. The penguin soon became Jotun’s official symbol and ambassador of the company’s values: Loyalty, Care, Respect, and Boldness.
Almost a century later, our mission remains the same: “Jotun Protects Property”. Jotun has grown into a multi-national company widely renown for high-quality paints and coatings. The Jotun Group consists of 67 companies and 40 production facilities across the world, and the more than 10.200 employees are united by a strong company culture, The Penguin Spirit.
For more information, visit our company site at www.jotun.com or our career site at jotun.com/career
