Job Description

Job Req Number: 128328

Time Type: Full Time

Move forward as Manager Customer Service at DSV in Venlo

Are you an experienced leader who gets energized by customer relationships, process improvement and developing teams? Do you want to play a key role within a dynamic logistics environment where you have the freedom to make independent decisions and create real impact? Then this position as Manager Customer Service at DSV is the opportunity for you.

You get it done

As Manager Customer Service, you are responsible for the further development and professionalization of our customer service organization. You manage a supervisor who is responsible for the day-to-day operation and ensure that the team has the right processes, tools and support to perform successfully. At the same time, your focus is on strategic initiatives, customer relationships and continuous improvement: you're on it.

How you do this? You act as the connecting link between customers, account management, operations and customer service. You contribute to long-term planning, support the Supervisor with team-related challenges and ensure that the department is prepared for future growth. In addition, you play an important role in customer development, improvement initiatives and organization-wide projects. You achieve this by:

• coaching and supporting the Customer Service Supervisor in the daily management of the department;
• developing and implementing improvement initiatives that contribute to a more efficient and customer-focused service delivery;
• acting as a strategic business partner for customers, account managers and internal stakeholders;
• leading implementations, projects and change management initiatives within Customer Service;
• analyzing performance, identifying risks and opportunities, and translating these into concrete improvement actions.

Your team stands out within DSV because of its combination of experience, independence and customer focus. You work closely with a Supervisor and a team of Customer Service professionals. Through your coaching, vision and support, you ensure the team continues to develop and is prepared for future growth.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

"At DSV, you are given the opportunity to make a real impact. Not only by achieving results, but above all by developing people and successfully guiding change," says Krists Sakars, Senior Site Manager.

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• proven experience in a leadership role within customer service, logistics or supply chain;
• an independent, proactive and customer-oriented mindset;
• the ability to think strategically while remaining operationally involved when needed;
• experience with stakeholder management and leading improvement projects;
• strong communication skills and decisiveness;
• logistics experience is considered an advantage.

It all counts for this vacancy of manager customer service in Venlo. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• a salary based on the knowledge and experience you bring, complemented by a 5% gratuity paid in November;
• 24 vacation days, 4 ADV days and 8% holiday allowance;
• an attractive pension plan, partly premium-free with a 5% employee contribution;
• a strong focus on mindfulness and mental wellbeing through our partner OpenUp, available free of charge and without limitation for you and your family;
• the freedom and autonomy to take initiative within an informal environment, where you will become part of a committed, friendly and collaborative team.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Xavier Pellaers answers all your questions via +31 (0)6 2716 7986 or ext.xavier.pellaers@dsv.com

We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.