Job Description

• Ensures that payer contractual requirements are met, sales efforts are supported through exceptional customer service, and revenue is payable
• Direct, evaluate, and monitor the center implementation of operational standards, resulting in effective customer services and coordination of care, including Admission Guidelines, Special Payer Guidelines, and Clinical/Product requests
• Effectively guides, directs, mentors, and counsels staff as appropriate to facilitate their professional development
• Serve as educator and mentor to company and Patient Service staff on reimbursement policies and procedures
• Provide and/or participate with the provision of consultation and in servicing to potential or existing referral sources, contract agencies, and other health care organizations as required
• Accountable for center compliance with professional, regulatory, and governmental standards of care
• Supervisory Responsibilities:
  • Manages team of employees
  • responsible for the overall direction, coordination, and evaluation of these units
  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding, and disciplining employees, addressing complaints, and resolving problems

• Bachelor's Degree or a minimum of 2-3 years progressive lead/supervisory experience
• Solid knowledge of and recent experience with inbound call center services, insurance guidelines, and reimbursement practices
• Home health care industry experience preferred
• Previous supervisory/management experience preferred
• should have working knowledge of MicroSoft Office, Word, Excel, and PowerPoint
• Physical Demands:  The employee must occasionally lift and/or move up to 10 pounds