Job Description

What you’ll need to succeed as a Manager, Customer Service at XPO

Minimum qualifications:

• 4 years of experience in customer service
• 2 years of experience in a warehousing or distribution center environment
• Knowledge of warehouse and transportation operations
• Experience with Microsoft Office

Preferred qualifications:

• Bachelor’s degree in a related field
• Available to travel up to 75% of the time to various sites in the area
• 2 years of supervisory/managerial experience
• Experience with EDI and TMW software
• Knowledge of transportation operations and driver management
• Exceptional customer service skills
• Knowledge of DOT and FMCSA regulations

About the Manager, Customer Service job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 15 of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

• Monitor execution of all process steps and taking necessary corrective actions
• Communicate with primary customers to obtain feedback and grow the business
• Review financial reports for root causes of variances and resolution
• Train and Coach Staff
• Ensure processes, procedures, documentation and training is in place for new business
• Participate in various continuous improvement activities beyond their team

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here