You’re someone who wants to create outcomes that have a real impact on the people of NSW.
You're ready to help shape our narrative. Your expertise will amplify the impact of initiatives, foster public trust and ensure our stakeholders are engaged and empowered by what we do.
In this role, you'll:
Work as part of a dedicated team delivering customer centred insights, analysis and advocacy outcomes that improve toll road user experiences across NSW.
You will lead and shape the customer insights and analysis function by delivering qualitative and quantitative research, behavioural insights, voice of customer frameworks and experience measurement.
You’ll translate complex data into authoritative, evidence based insights that inform executive advice, regulatory transparency, service reform initiatives and systemic improvements across the NSW toll road network.
This role also offers opportunities to influence policy, strengthen governance frameworks and develop high performing analytical teams within a dynamic, highly regulated environment.
For more information on this position and business unit, view the role description and information pack
About you
Your strong analytical capability, customer centred mindset and stakeholder influencing skills, formed across regulated environments such as transport, infrastructure, utilities, government, or customer insights functions, will see you excel in translating complex datasets, complaint trends and research findings into defensible recommendations and systemic improvements.
You’re recognised as a trusted adviser, skilled at communicating complex insights clearly to senior leaders, and experienced in leading customer insights, performance analysis or investigation functions to deliver meaningful service and policy outcome
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers
Flexible work options may be available. Learn more via Flexible work options and policy
Apply today
Applications close 11:59 PM 11th May 2026.
For more information about this role, please contact RICHARD.PICKFORD@TRANSPORT.NSW.GOV.AU.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
#LI-Hybrid
ANSTO is one of Australia’s largest public research organisations and custodian of much of our country’s important science infrastructure, including the OPAL nuclear research reactor, the Australian Synchrotron, accelerators, cyclotrons and neutron beam instruments.
More than 1000 scientists, engineers and experts work at ANSTO to answer the significant environmental, medical and industrial questions using nuclear techniques.
ANSTO’s international collaborations, including partnerships with the European Organization for Nuclear Research (CERN), ensure Australian scientists are connected to a global network of experts and research projects.
As part of enabling a strong national collaborative network, ANSTO is connected with all Australian and New Zealand universities through the Australian Institute of Nuclear Science and Engineering (AINSE), providing researchers access to Australia’s nuclear science, technology and engineering expertise and landmark infrastructure.
On average, ANSTO accommodates over 1800 visiting researchers from other Australian and international research organisations each year.
https://www.ansto.gov.au/social-media-terms-of-engagement
