Job Description

At Ball, integrity and trust are the foundation of who we are. Guided by our core values—"We Care. We Work. We Win.”—we create a culture where every voice matters and every idea drives progress.

Together with our global employees, customers, and partners, we’re turning bold sustainability goals into reality and shaping a future we can all be proud of.

Create a new future. Apply Today.

The Manager, Customer Service reports to the Director, Regional Supply Chain Execution PHC and supervises the customer service, demand and order management and line scheduling for the plant. This role combines high-level customer relationship management with operational oversight, ensuring that the company delivers on its commitments to customers / key accounts while optimizing internal processes for efficiency and cost-effectiveness.

Essential Responsible Areas:

• Develop comprehensive strategies for Operational Excellence, enhancing Ball's Plants performance to add value to customers and gain competitive advantage.
• Create and implement training programs for Operational Excellence tools and methodology, coaching leaders to foster a culture of continuous improvement.
• Deploy Global BOE strategy and lean/continuous improvement roadmap to standardize processes and drive manufacturing efficiency.
• Serve as a catalyst for lean methodology adoption, ensuring continuous optimization and adherence to best practices.
• Implement Value Stream Mapping to identify improvement opportunities and define future state processes (internal and with customers)
• Establish benchmarking processes across PHC to drive performance towards World Class manufacturing and supply chain standards.
• Implement and follow structured Service Level Agreement with key customers in the region
• Ensure a strong and proactive communication with customers
• Ensure a high level of customer satisfaction (OTIF) while maintaining the plant efficiency at the expected level
• Manage the Raw Material supply for the plant (SLUGS, coating, Packaging) and define the stock strategy for each of the category

What we are looking for:

• Completed bachelor's degree.
• Advanced/Fluent level of English
• Experience leading customer service, order management or similar field.
• Analytical Skills: problem-solving and analytical skills are critical for identifying root causes of inefficiencies, designing effective solutions, and optimizing processes.
• Leadership Skills: inspiring and motivating teams, provide clear direction, and empower employees to embrace change and continuous improvement.
• Communication Skills: high degree of customer service, business acumen and consistent follow-through for key accounts and relevant internal stakeholders. Proactive communication, a growth mindset and a problem-solving orientation are critical for success in this role.
  • Knowledge of:
  • Order Management
  • ERP systems and use
  • Advanced Microsoft Excel knowledge