Manager, Customer Development
Your Job
You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.
& Primary Accountabilities:
Business Development & Growth
Develop and implement account strategies to achieve sales, market share, and profitability targets.
Identify growth opportunities within existing customers and new business channels.
Drive volume, value, and category growth through effective customer development plans.
Monitor business performance and recommend corrective actions to close gaps against targets.
Key Account Management
Build and maintain strong relationships with key decision-makers within assigned customers.
Lead annual business planning, Joint Business Plans (JBP), and commercial negotiations.
Manage trading terms, promotional investments, rebates, and customer profitability.
Ensure successful execution of customer agreements and commercial commitments.
Trade & Category Development
Collaborate with Marketing, Category Management, and Supply Chain teams to develop customer-specific growth plans.
Drive promotional planning, new product launches, and assortment optimization.
Forecasting & Performance Management
Prepare accurate sales forecasts and demand plans.
Track sales performance, customer KPIs, and budget utilization.
Analyze sales data and customer performance to develop actionable recommendations.
Provide regular business updates and performance reviews to management.
Cross-Functional Collaboration
Work closely with Marketing, Finance, Supply Chain, Customer Service, and Operations teams.
Ensure alignment between customer requirements and internal business objectives.
Resolve operational issues affecting customer service levels and business performance.
Financial Management
Manage trade investment budgets effectively to maximize ROI.
Monitor customer profitability and rebate programs.
Ensure compliance with company financial and commercial policies.
Key Performance Indicators (KPIs)
Net Sales Growth
Market Share Growth
Customer Profitability
Trade Investment ROI
Distribution Expansion
New Product Introduction (NPI)
Forecast Accuracy
Analyze market trends, shopper insights, and competitor activities to identify opportunities.
Improve product distribution, visibility, and shelf presence across channels.
About Us
Huggies®. Kotex®. Poise®. Depend®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.
At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact. We’re founded on 151 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.
Led by Purpose. Driven by You.
About You
You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results.
In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:
Essential Requirements
Bachelor’s Degree
Minimum of 3 years of experience in FMCG sales handling major/key accounts
Strategic thinker with excellent skills in data analysis and time management
Excel and Powerpoint proficient
Strong demonstration of business partnering/customer service
With good communication skills, assertive and flexible
Good project management skills
Highly adaptable and open to learn new concepts.
Shows initiative and creativity
Conscious about quality of work
Can work independently and solve problems.
Seeks to continuously improve.
Seeks new trends in ways of doing.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the careers website
No Relocation:
This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.
Kuala Lumpur Office
Employee
Regular
Full time
At Kimberly-Clark, everything we do begins with care — for people, for communities, and for the planet we share. For more than 150 years, our brands have created essentials that make life better for billions of people every day. Better Care for a Better World is more than our purpose; it’s how we lead.
Through our trusted brands, including Huggies®. Kleenex®. Andrex®. Scott®. Kotex®. Poise®. Depend®, we’re building a future where innovation and sustainability work hand in hand. Our 38,000+ employees around the world share a spirit of invention and responsibility that continues to redefine what care means.
We’re proud to be recognized among the world’s top employers and sustainability leaders year after year, but our greatest achievement is our people. Their care moves the world forward. Because when care leads, impact follows. Learn more at kimberly-clark.com.
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