Manage and resolve customer complaints end-to-end, ensuring timely and effective solutions.
Analyze recurring issues, identify root causes, and recommend process enhancements.
Collaborate with cross-functional teams to implement corrective and preventive actions.
Ensure compliance with internal policies and regulatory standards.
Prepare regular reports on complaint trends, insights, and service improvements.
Engage with senior stakeholders and external bodies to resolve escalated cases.
Use data and customer feedback to drive service quality and experience enhancements.
Bachelors degree in Business or related field (Masters preferred).
4-6 years experience in complaint management or customer service, with managerial exposure.
Strong communication, analytical, and stakeholder-management skills.
Proficiency in CRM systems and Microsoft Office.
Knowledge of industry regulations and customer service best practices.
Due to the high volume applications only shortlisted candidates will be contacted.
Located at the heart of the UAE, TalentTide is an avant-garde HR consulting firm conceived to cater to the unique challenges and demands of the contemporary Emirati market. Our foundation is built upon a legacy of deep-rooted industry knowledge, underpinned by an unwavering commitment to pushing the boundaries of HR innovation.
TalentTide is not just another HR consultancy. What sets us apart is our unparalleled understanding of the local landscape, coupled with a global perspective that keeps us a step ahead in the dynamic world of HR. Our founder's rich tapestry of experiences and insights underpins our ethos, ensuring that our services are not only top-tier but also tailored to the nuances of our clientele.
Services for the Corporate Sector:
1. Headhunting: Our bespoke headhunting solutions are designed with precision, ensuring that businesses not only find the right talent but also individuals who resonate with their company culture and vision.
2. Customized Training: Rooted in extensive market research and client feedback, our training programs reflect the unique requirements of the UAE market, positioning businesses to thrive amidst challenges and seize emergent opportunities.
3. HR Technologies: We have curated an elite selection of HR technologies from global pioneers, ensuring our corporate partners benefit from the latest and most effective tools in areas such as competency management, recruitment, and more.
4. HR Consulting: Our consultancy services encompass a 360-degree approach to HR, aligning strategies with both local intricacies and global best practices to derive optimal results.
5. JD Creation: With our acute understanding of role dynamics, we craft job descriptions that not only attract the right talent but also align seamlessly with organizational structures and goals.
