Take the next step in your career with the Westpac Group!
How will I help?
In this role, you’ll be hands on to lead customer marketing strategies that support customers through line‑of‑business change initiatives, using CRM‑led communications to inform, educate and engage. You’ll be responsible for delivering targeted campaigns, ensuring messages are relevant, timely and aligned to where customers sit in their journey. Your work will translate complex change and regulatory requirements into clear customer communications, delivered within agreed SLAs and measured through customer and delivery metrics including NPS.
You’ll manage multiple initiatives end‑to‑end, owning marketing delivery timelines and collaborating with product, digital, legal, risk and agency partners to deliver communications. By mapping customer journeys across digital and service touchpoints, you’ll ensure communications extend beyond a single send and support the broader customer experience. You’ll use data, testing and optimisation to continuously improve outcomes, while maintaining strong governance and ownership of risk within the marketing stream.
This position is offered as a 12-month max-term contract
What do I need?
You’ll bring hands‑on experience using CRM platforms to deliver customer communications, including direct mail and EDM campaigns, ideally within a change, regulatory or highly governed environment. You understand how to segment audiences, select appropriate channels and tailor messaging based on customer needs and lifecycle stage. Strong communication skills are essential, along with the ability to prepare clear briefs, define success measures and deliver customer‑led outcomes.
You’ll also have proven project management experience, with the ability to manage multiple initiatives, build and track delivery timelines, and keep stakeholders informed of progress and risks. You’re data‑driven and commercially minded, using insights and customer feedback to improve effectiveness, and you apply risk management principles with discipline. A growth mindset, attention to detail and the ability to deliver at pace across competing priorities will be key to success in this role.
Why join us?
We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
Create your future today
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We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website
To turn doing into done, it takes a little Westpac.
From rescue helicopters and signing the Equator Principles, to paying super during parental leave and initiatives like Westpac SaferPay and SafeCall that help protect customers from scams... we have a proud history of stepping up to be first for our customers, communities and people.
We are Australia’s oldest bank and first company and have been supporting customers for over 200 years.
Our purpose is creating better futures together – it’s what we do, who we are and why we come to work every day. With this purpose in mind, we’ve set ourselves a bold ambition - to be our customers’ #1 bank and partner through life.
Westpac acknowledges the traditional owners as the custodians of this land, recognising their connection to land, waters and community. We pay our respects to Australia's First Peoples, and to their Elders, past, present and future.
Westpac Banking Corporation ABN 33 007 457 141. AFSL and Australian credit licence 233714.
