Job Description

Manager, Customer Care

Application Deadline: 1 June 2026

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Sauk Rapids

Reporting To: Samantha McMahon

Compensation: $65,000 - $70,000 / year

At Vermilion, powered by Reconomy, our vision is a waste-free world where resources are conserved, and economic growth is achieved through sustainable, circular practices. Vermilion’s goal as part of the Comply loop within Reconomy is to lead the way in environmental compliance management, take-back, collection, and circularity solutions for end-of-life materials. Vermilion’s key brands include American Security Cabinets, American RX Group, American Logistics & Packaging Company, and Prophase Marketing.
The American Security Cabinets division is a manufacturer of a large, diverse line of secure metal cabinetry for recycling purposes that enables the safe collection of a diverse range of items, including post-consumer materials.

About the role

The Manager, Customer Care is responsible for leading the Customer Service and Inside Sales teams to ensure that branding and messaging are aligned with the company's strategic objectives. This role plays a key part in building brand loyalty, enhanced the customer experience, driving engagement across clients and internal teams, and supporting overall business growth and profitability.

Responsibilities will include collaborating with leadership and operations to implement processes that support a seamless customer experience. The role will also be responsible for leading and mentoring team members, fostering a culture of accountability, providing service excellence, and developing and implementing continuous improvement objectives.

What we need from you

The ideal candidate for this role will have:

• Proven leadership, team management, and motivational abilities with a strong focus on results and accountability.
• Demonstrated experience in overseeing the day-to-day operations of a Customer Service/Inside Sales team.
• Ability to create and manage project timelines to ensure timely delivery of client-facing deliverables.
• Exceptional verbal and written communication skills.
• Strong organizational skills with the ability to prioritize, delegate, and manage multiple projects simultaneously.
• Ability to resolve conflicts calmly and professionally.
• Ability to support and direct organizational change.
• Ability to function well in a fast-paced environment.
• A bachelor's degree in marketing, business administration, communications, or a related field, five or more years of internal tenure, OR 3-5 years or more of business or communication experience in the direct-to-consumer channel.

What we offer

• 401(k) retirement savings plan with competitive employer contributions.
• Comprehensive dental insurance coverage.
• Comprehensive health insurance plans to support your well-being.
• Paid time off to support work-life balance.
• Vision insurance coverage to promote overall health.