The Manager position on the Customer Assurance (CA) team will play a pivotal role in enhancing the organization's commitment to delivering exceptional customer service and assurance, as part of new Center of Excellence. This role is positioned in our shared service center in Warsaw and will be accountable for managing a team that ensures timely and accurate responses to customer audit requests. This manager position will also play a critical role in helping to build out and enhance the program.
The Customer Assurance Manager will have experience with program management and team coordination and a strong technical background in information security, privacy, and IT controls, as well as experience with customer compliance questionnaires / third party risk. The manager will help streamline processes and enhance the quality of information provided to customers. This role entails managing and coordinating program activities to ensure the team provides comprehensive responses to inquiries from customers, regulators, and external auditors, ensuring that all communications are not only accurate and timely but also aligned with industry standards and regulatory requirements. The ability to manage multiple engagements with competing deadlines will be key.
A proactive and detail-oriented professional who will be responsible for cultivating and maintaining strategic relationships with key business stakeholders across the organization, building a solid understanding of the business, including our products and service offerings, as well as the ability to navigate complex stakeholder environments.
Technical / Information Security Knowledge
Leverage strong technical knowledge of information security, privacy, IT controls, etc. to ensure the teams audit request responses are comprehensive and accurate. Act as a key point of contact to field questions from internal and external stakeholders regarding DN’s compliance with key security frameworks and regulations (i.e. NIST, SOC2, ISO27001, DORA, and COBIT). In addition, keep abreast of upcoming changes to key information security frameworks and escalate to management where required
Program Management and Coordination
Provice project management and triage support for all customer audit requests such as compliance questionnaires, onsite / virtual audits, RFPs, etc. Coordinate across the CA team to ensure requests are completed accurately and timely, with excellent customer service. Maintain real-time updates on customer audit deliverables and help the team think critically to solve problems and remove roadblocks
Program Build Out and Continuous Improvement
Help build and enhance the Customer Assurance program including refining processes and embedding technology to simplify and automate operations. Identify opportunities for process improvements within the Customer Assurance function and contribute to the implementation of best practices
Stakeholder Relationship Management and Reporting
Build and maintain strong relationships with key business stakeholders, ensuring effective communication and collaboration across departments. Provide timely updates to leadership and stakeholders to keep them informed of status and progress to completion
People Management
This role will be responsible for direct people leadership for a team of Senior and Associate level customer assurance specialists including team member training and development, goal setting, performance reviews, and other leadership activities.
We Offer
The monthly base salary range for this position is 16,200.00 PLN gross to 23,200 00 PLN gross.
Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.
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Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
Diebold Nixdorf automates, digitizes and transforms the way people bank and shop. Its integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of consumers every day.
As an innovation partner for nearly all of the world's top 100 financial institutions and a majority of the top 25 global retailers, Diebold Nixdorf delivers unparalleled services and technology that power the daily operations and consumer experience of financial institutions and retailers around the world.
